AboutDebiN Expertise I can answer questions on cellular phones, the physical device, the network, contracts, billing, ordering, porting and what to look for when purchasing cell phones. I am located in the United States. I am an expert on BlackBerrys, Treos, HTC devices and iPhones as well as cellphones and aircards. I have over 15 years of experience in both the wireless and wireline world with the carriers. I have a lot of knowledge regarding the wireless providers - their services, prices and policies, both GSM (AT&T (formerly Cingular) and T-Mobile) and CDMA (Verizon, Sprint/Nextel (iDEN)). I am very familiar with the individual devices and their specifications. I can also answer questions regarding BlackBerrys, iPhones and other PDAs, both Palm-based and Windows-based. I can troubleshoot most any problem someone is having with their cellular device or with the provider.
Experience Over 15 years in the Telecom industry working for the carriers with individuals, small business, medium business and large corporations(Fortune 500)
Education/Credentials Master's in Telecommunications
Question Carrier is At&t, phone is a sony w580i. We are unable to send and receive mms. I
have gone to the Sony Ericsson site and had the settings sent to the phone, and
followed the directions for setting the phone to send and receive mms. Is it just
not possible to do since we didn't buy the phone from AT&T? AT&T says since
we didn't buy the phone from them it isn't compatible, is this true?
Answer Whether or not you bought the phone from them really doesn't matter. If the WAP and MMS settings for AT&T have been programmed into your phone, you should be able to send and receive MMS messages. If the phone was branded for another company and those settings are locked in, this would cause you not to be able to access your messages. Who is the phone branded by and have you put in AT&T's settings? Thanks. DebiN
