AboutDebiN Expertise I can answer questions on cellular phones, the physical device, the network, contracts, billing, ordering, porting and what to look for when purchasing cell phones. I am located in the United States. I am an expert on BlackBerrys, Treos, HTC devices and iPhones as well as cellphones and aircards. I have over 15 years of experience in both the wireless and wireline world with the carriers. I have a lot of knowledge regarding the wireless providers - their services, prices and policies, both GSM (AT&T (formerly Cingular) and T-Mobile) and CDMA (Verizon, Sprint/Nextel (iDEN)). I am very familiar with the individual devices and their specifications. I can also answer questions regarding BlackBerrys, iPhones and other PDAs, both Palm-based and Windows-based. I can troubleshoot most any problem someone is having with their cellular device or with the provider.
Experience Over 15 years in the Telecom industry working for the carriers with individuals, small business, medium business and large corporations(Fortune 500)
Education/Credentials Master's in Telecommunications
Question I just received my T mobile bill and it has a lot of roaming calls to Jamaica. (almost 1200.00). I called the company and was told it is on my sim card. I have not made any calls like this and I have had the phone with me. Now I tried to go on the web site and it says, I have to contact the owner of the phone to view my bill. I am the owner.I never had a problem like this. Please help. How can this happen. They say I have to pay it.
Answer Though it's extremely rare, it sounds like your SIM card may have been cloned. Whomever cloned your SIM card has now changed your account so that they are the owner. If the bills are going to you, you are the owner. Call T-Mobile and have them provide you with all the detail of your billing. If you are in fact using the phone in the US at the same time that it shows calls roaming in Jamaica, that is 100% proof that your SIM has been cloned and they will not force you to pay the charges. I would strongly recommend that you have them replace your SIM card with a new one (your number stays the same so no worries with that). This will eliminate the other person from using your number anymore. Also, after changing your SIM card, please put a password onto your account so that no one can get into your account. If the person you answers can't help you, ask to speak to a supervisor. I guarantee you that if you can show them that calls were made in the US and Jamaica at the same time, they wil help you. Let me know what happens and I hope this helps. Thanks. DebiN
