Cellular Phones/dont understand

Advertisement

Expert: - 7/26/2009


Question
I have a nextel i776 boost, and when I go to myboostmobile account and go under account activity it only shows calls that I make to call my grandparents in puerto rico..but it will not show all other incoming/and outgoing local calls I make...why is it and where can I go to find out this info..

Answer
It's not about your phone, it's about your service. You most likely do not have detailed billing so only calls that are charged show. The calls to Puerto Rico are charged on a per minute basis, so that's why they are showing and all other calls are not. I don't believe you can get detailed billing on a Boost account, but you can ask them to be sure. I believe that if they can do this, there is definitely a charge. You will not be able to see the numbers that call you, however, if they can do this. Contact Boost customer care to be sure. I hope this helps. Thanks. DebiN

Cellular Phones

All Answers

Answers by Expert:

Ask Experts

Volunteer

DebiN

Expertise

I can answer questions on cellular phones, the physical device, the network, contracts, billing, ordering, porting and what to look for when purchasing cell phones. I am located in the United States. I am an expert on BlackBerrys, Treos, HTC devices and iPhones as well as cellphones and aircards. I have over 15 years of experience in both the wireless and wireline world with the carriers. I have a lot of knowledge regarding the wireless providers - their services, prices and policies, both GSM AT&T and T-Mobile) and CDMA (Verizon, Sprint/Nextel). I am very familiar with the individual devices and their specifications. I can also answer questions regarding BlackBerrys, iPhones and other PDAs, both Palm-based and Windows-based. I can troubleshoot most any problem someone is having with their cellular device or with the provider.

Experience

Over 20 years in the Telecom industry working for the carriers with individuals, small business, medium business and large corporations(Fortune 500). Also worked as a professor in Maryland for 10 years teaching telecommunications.

Organizations
I belong to several organizations

Education/Credentials
Master's in Telecommunications

Awards and Honors
Received several awards for papers that I have published over the years

©2012 About.com, a part of The New York Times Company. All rights reserved.