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Expert: - 8/16/2009


Question
I have a Moto Q. I can make calls, but during the call when I press a number to choose an option it does not register. The phone shows that I pressed a number, but it doesn't go through. I can't delete voice messages from the phone, choose options on other calls. I have to use another phone to delete voice messages.

Answer
In order to enable DTMF tones on your Q so that the phone will respond to the tones during a call, you can set this up in the setup as follows:

Activate DTMF tones:
- > Settings > Initial Setup > DTMF
To send DTMF tones during a call, just
press number keys or highlight a number
in the address book or recent calls lists
and press -> Send Tones.

This is on page 53 of the manual.

You can also try pressing the key during a call and then choose Send. Also, try pressing the FN key before the number.

I hope this helps. Thanks. DebiN

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DebiN

Expertise

I can answer questions on cellular phones, the physical device, the network, contracts, billing, ordering, porting and what to look for when purchasing cell phones. I am located in the United States. I am an expert on BlackBerrys, Treos, HTC devices and iPhones as well as cellphones and aircards. I have over 15 years of experience in both the wireless and wireline world with the carriers. I have a lot of knowledge regarding the wireless providers - their services, prices and policies, both GSM AT&T and T-Mobile) and CDMA (Verizon, Sprint/Nextel). I am very familiar with the individual devices and their specifications. I can also answer questions regarding BlackBerrys, iPhones and other PDAs, both Palm-based and Windows-based. I can troubleshoot most any problem someone is having with their cellular device or with the provider.

Experience

Over 20 years in the Telecom industry working for the carriers with individuals, small business, medium business and large corporations(Fortune 500). Also worked as a professor in Maryland for 10 years teaching telecommunications.

Organizations
I belong to several organizations

Education/Credentials
Master's in Telecommunications

Awards and Honors
Received several awards for papers that I have published over the years

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