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Cellular Phones/Metro PCS messenger phone can't receive texts

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Expert: - 8/13/2009


Question
I just ported my number today from T-Mobile to Metro PCS. I bought the metro pcs phone from metro and they activated it & did the porting of the number. It took a few hours and it all ported over to the new metro phone except I cannot receive text messages but I can send them. I have the samsung messenger phone. i tried to call their customer service & when I finally got a human on the phone he wouldn't help me as he needed an 8 digit security code & metro never gave me one or asked me anything like that they just took my S.S. number & address no paperwork said they would send a text when payment was due.Is there something wrong with the phone or will it totally port over with text and all in a few hours?

Answer
Give it a few hours and probably by the time this gets to you, it will all be cleared up. There is absolutely nothing wrong with the phone or your service. It just takes awhile sometimes for porting to go completely through. Oftentimes text messaging is the last to go. I'm sure the problem is now resolved. Be aware that MetroPCS is nothing like T-Mobile. If you were used to T-Mobile customer service, don't expect the same thing from a very small, regional carrier. It's a completely different experience. Thanks. DebiN

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DebiN

Expertise

I can answer questions on cellular phones, the physical device, the network, contracts, billing, ordering, porting and what to look for when purchasing cell phones. I am located in the United States. I am an expert on BlackBerrys, Treos, HTC devices and iPhones as well as cellphones and aircards. I have over 15 years of experience in both the wireless and wireline world with the carriers. I have a lot of knowledge regarding the wireless providers - their services, prices and policies, both GSM AT&T and T-Mobile) and CDMA (Verizon, Sprint/Nextel). I am very familiar with the individual devices and their specifications. I can also answer questions regarding BlackBerrys, iPhones and other PDAs, both Palm-based and Windows-based. I can troubleshoot most any problem someone is having with their cellular device or with the provider.

Experience

Over 20 years in the Telecom industry working for the carriers with individuals, small business, medium business and large corporations(Fortune 500). Also worked as a professor in Maryland for 10 years teaching telecommunications.

Organizations
I belong to several organizations

Education/Credentials
Master's in Telecommunications

Awards and Honors
Received several awards for papers that I have published over the years

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