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Question
I purchased an AT&T Pantech C3c phone from a private individual and I can not get it to work. I have a current (older) AT&T contract and apparently 2G service. When I turn on the Pantech phone, with my SIM card, it comes up AT&T and I get reception, and a message to "Change Sim". In the lower left part of the screen it says "Unlock". If I press the "Unlock" it asks for a password. The AT&T store will not provide help and only suggests I upgrade my contract. Do I have a phone that is not unlocked, needs a SIM password, or just a phone that is only compatible with the AT&T 3G network?
I believe you have a password protected device that requires a 3g SIM card also. I would suggest getting the password from that private individual. They shouldn't have sold you a locked phone. AT&T can't provide the code because you didn't buy the phone from them. If the person gives you the password then upgrade your SIM to a 3g one and the phone should work. Hope this helps. Thanks. DebiN
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| Rating(1-10) | Knowledgeability = 10 | Clarity of Response = 10 | Politeness = 10 |
| Comment | Very timely response. Thank so much. I currently have an old very favorable contract with AT&T. They will be happy to upgrade my plan for a 150% increase in cost, for less service, so I'm trying to avoid that option. Thanks again. Ted | ||
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DebiN
Expertise
I can answer questions on cellular phones, the physical device, the network, contracts, billing, ordering, porting and what to look for when purchasing cell phones. I am located in the United States. I am an expert on BlackBerrys, Treos, HTC devices and iPhones as well as cellphones and aircards. I have over 15 years of experience in both the wireless and wireline world with the carriers. I have a lot of knowledge regarding the wireless providers - their services, prices and policies, both GSM AT&T and T-Mobile) and CDMA (Verizon, Sprint/Nextel). I am very familiar with the individual devices and their specifications. I can also answer questions regarding BlackBerrys, iPhones and other PDAs, both Palm-based and Windows-based. I can troubleshoot most any problem someone is having with their cellular device or with the provider.
Experience
Over 20 years in the Telecom industry working for the carriers with individuals, small business, medium business and large corporations(Fortune 500). Also worked as a professor in Maryland for 10 years teaching telecommunications.
Organizations
I belong to several organizations
Education/Credentials
Master's in Telecommunications
Awards and Honors
Received several awards for papers that I have published over the years
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