You are here:
- Home
- Shopping
- Cell Phones/Pagers
- Cellular Phones
- Transferring from virgin mobile to AT & T
Cellular Phones/Transferring from virgin mobile to AT & T
Advertisement
Question
My daughter had a virgin mobile phone and we just switched her over to AT & T. She can make calls out on her phone, but her test messages are still going to her other phone. It has been 24 hours since we got the phone. Virgin Mobile said it may take up to two days. Is this true? They said they cannot deactivate her virgin mobile phone until the port is all the way over. What I don't understand is why she can call people, but not text or receive calls.
Please help!
It is definitely true. It can take a couple of days for the port to go through fully. When a port is in process, you basically have partial service on both sides and that is what you are experiencing. What you will need to do to complete the port once it is fully done is to turn off both phones and then only turn back on the AT&T phone. At that point, the new phone will access the AT&T network and should work fully functional. I hope this helps. Thanks. debiN
Related Articles
- Prepaid Wireless - Virgin Mobile Prepaid Wireless Roaming Policy
- Prepaid Cell Phones - Interview on Reasoning Behind New Prepaid Cell Phones Plan
- Cheap Cell Phones - A TNT! Cheap Cell Phones Review for Virgin Mobile by Kyocera Wireless
- Virgin Mobile X-tc Review - Review of Virgin Mobile X-tc by Kyocera Wireless
- Prepaid Cell Phones - New $79.99 Prepaid Cell Phones Plan From Virgin Mobile
DebiN
Expertise
I can answer questions on cellular phones, the physical device, the network, contracts, billing, ordering, porting and what to look for when purchasing cell phones. I am located in the United States. I am an expert on BlackBerrys, Treos, HTC devices and iPhones as well as cellphones and aircards. I have over 15 years of experience in both the wireless and wireline world with the carriers. I have a lot of knowledge regarding the wireless providers - their services, prices and policies, both GSM AT&T and T-Mobile) and CDMA (Verizon, Sprint/Nextel). I am very familiar with the individual devices and their specifications. I can also answer questions regarding BlackBerrys, iPhones and other PDAs, both Palm-based and Windows-based. I can troubleshoot most any problem someone is having with their cellular device or with the provider.
Experience
Over 20 years in the Telecom industry working for the carriers with individuals, small business, medium business and large corporations(Fortune 500). Also worked as a professor in Maryland for 10 years teaching telecommunications.
Organizations
I belong to several organizations
Education/Credentials
Master's in Telecommunications
Awards and Honors
Received several awards for papers that I have published over the years
©2012 About.com, a part of The New York Times Company. All rights reserved.