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Cellular Phones/Verizon-Degraded Reception
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Question
About 4 weeks ago the 3 Verizon cell phones in our house began dropping numerous calls and the signal strength (shown as bars) dropped from a typical 3 to 1 or none. Verizon opened a ticket and called me yesterday to say that we were just in a poor reception location and there was nothing to be done. I'd accept that answer if the reception had always been bad. What do I do from here?
What it sounds like is that Verizon may have changed the direction that the cell tower in your area was facing adn this is what caused you from having good reception to poor reception. What the person at Verizon told you is not accurate in my opinion and what I would recommend you do is to contact them again and ask if you can speak with an engineer or have one contact you back so that you can find out if they recently changed the direction that the antenna on the tower was pointing and to see if you can get them to move it back the way it was. There is no possible way that your service was good and then went bad without something changing with the Verizon tower. I doubt that they took down a tower, so I am assuming that they moved something. Don't give up yet. I hope this helps. Thanks. DebiN
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| Rating(1-10) | Knowledgeability = 10 | Clarity of Response = 10 | Politeness = 10 |
| Comment | That was quick! Your answer sounds very reasonable. I will try calling Verizon and pursue it further with an engineer if possible. | ||
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DebiN
Expertise
I can answer questions on cellular phones, the physical device, the network, contracts, billing, ordering, porting and what to look for when purchasing cell phones. I am located in the United States. I am an expert on BlackBerrys, Treos, HTC devices and iPhones as well as cellphones and aircards. I have over 15 years of experience in both the wireless and wireline world with the carriers. I have a lot of knowledge regarding the wireless providers - their services, prices and policies, both GSM AT&T and T-Mobile) and CDMA (Verizon, Sprint/Nextel). I am very familiar with the individual devices and their specifications. I can also answer questions regarding BlackBerrys, iPhones and other PDAs, both Palm-based and Windows-based. I can troubleshoot most any problem someone is having with their cellular device or with the provider.
Experience
Over 20 years in the Telecom industry working for the carriers with individuals, small business, medium business and large corporations(Fortune 500). Also worked as a professor in Maryland for 10 years teaching telecommunications.
Organizations
I belong to several organizations
Education/Credentials
Master's in Telecommunications
Awards and Honors
Received several awards for papers that I have published over the years
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