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Question
Dear DebiN, Thanks so much for your service. I'm with T-Mobile and I've had my Samsung t209 for 2 years now. In the past few months, I'm getting more dropped calls than ever. Is it because of T-Mobile or the phone? My wife is able to get a 13% employee discount from Verizon Wireless, so we are considering switching--but I went onto the Verizon site and saw their phones (the free ones and $20 ones) and there are so many mixed reviews that we're totally confused as to what to trust (especially since we love our current phone).
Any ideas on which direction to go, or what my next steps ought to be?
Thank you again for your help!
Tom
If you have had your phone for 2 years and you are now getting dropped calls, it is definitely the phone, not the carrier. As a phone ages, the radio antenna can get cracked and the phone will not be able to access the network as well. I strongly recommend that if you are happy with T-Mobile that you just get a new phone from them. If you know for certain that Verizon works well where you live, then you can consider switching to Verizon. If you are uncertain about their coverage, then don't do it. Check with friends and family and if you know that people where you live have good experience with Verizon, then switch. It should never be able to the phones, it should be about the network and then about the phone. I hope this helps. Thanks. DebiN
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| Rating(1-10) | Knowledgeability = 10 | Clarity of Response = 10 | Politeness = 10 |
| Comment | Thank you DebiN for your help! What you said makes total sense. We did check with people who have verizon and they are satisfied ... so with the deal my wife has from her job and the features they are offering, we're switching. Thanks again! Tom | ||
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DebiN
Expertise
I can answer questions on cellular phones, the physical device, the network, contracts, billing, ordering, porting and what to look for when purchasing cell phones. I am located in the United States. I am an expert on BlackBerrys, Treos, HTC devices and iPhones as well as cellphones and aircards. I have over 15 years of experience in both the wireless and wireline world with the carriers. I have a lot of knowledge regarding the wireless providers - their services, prices and policies, both GSM AT&T and T-Mobile) and CDMA (Verizon, Sprint/Nextel). I am very familiar with the individual devices and their specifications. I can also answer questions regarding BlackBerrys, iPhones and other PDAs, both Palm-based and Windows-based. I can troubleshoot most any problem someone is having with their cellular device or with the provider.
Experience
Over 20 years in the Telecom industry working for the carriers with individuals, small business, medium business and large corporations(Fortune 500). Also worked as a professor in Maryland for 10 years teaching telecommunications.
Organizations
I belong to several organizations
Education/Credentials
Master's in Telecommunications
Awards and Honors
Received several awards for papers that I have published over the years
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