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Cellular Phones/Blackjack II battery not holding charge for long
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Question
I recently got a new battery for my wife's Blackjack ii because the previous one (stock) wasn't holding a charge for more than a day. The new battery (got online) is still doing the same thing. Is the charger maybe bad? Is it the phone? She has turned off the phone and run down the charge till almost empty before recharging per previous recommendations.
You have to use the approved battery for this device. If the one you purchased on line is from a third party provider, I would scrap it. You need the battery that is sold with the BlackJack II. If your device is less than 12 months old, you should return it under warranty to AT&T. If it is more than 30 days old, then it is very likely that the issue is with the battery itself. It is likely not charging fully. Are you using the original charger? If it is not the original charger, you should definitely be using only the charger that came with the device or is the approved charger for this device. I hope this helps. Thanks. DebiN
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| Rating(1-10) | Knowledgeability = 10 | Clarity of Response = 10 | Politeness = 10 |
| Comment | thanks for the help but the response was slow | ||
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DebiN
Expertise
I can answer questions on cellular phones, the physical device, the network, contracts, billing, ordering, porting and what to look for when purchasing cell phones. I am located in the United States. I am an expert on BlackBerrys, Treos, HTC devices and iPhones as well as cellphones and aircards. I have over 15 years of experience in both the wireless and wireline world with the carriers. I have a lot of knowledge regarding the wireless providers - their services, prices and policies, both GSM AT&T and T-Mobile) and CDMA (Verizon, Sprint/Nextel). I am very familiar with the individual devices and their specifications. I can also answer questions regarding BlackBerrys, iPhones and other PDAs, both Palm-based and Windows-based. I can troubleshoot most any problem someone is having with their cellular device or with the provider.
Experience
Over 20 years in the Telecom industry working for the carriers with individuals, small business, medium business and large corporations(Fortune 500). Also worked as a professor in Maryland for 10 years teaching telecommunications.
Organizations
I belong to several organizations
Education/Credentials
Master's in Telecommunications
Awards and Honors
Received several awards for papers that I have published over the years
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