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Expert: - 9/5/2009


Question
I dropped my phone in a sink full of dishwater almost a week ago. The phone itself is working, but the screen gone & stayed completely white. I just recently got this cellphone & did not have insurance on it. The internal water damage sticker has turned red, which is why I haven't taken it to a dealership yet. Is it too late to try to fix it? Or should I just cut my losses & get a new phone?

Answer
I wish that I had better news for you, but unfortunately, water damage invalidates a warranty so once that sticker turned red, it was too late for the phone. No need to take it into your provider, they won't repair or replace a phone with water damage. You may want to consider insurance on your next phone if you think it might happen again. I hope this helps and sorry that I didn't have better news for you. Thanks. DebiN

Cellular Phones

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DebiN

Expertise

I can answer questions on cellular phones, the physical device, the network, contracts, billing, ordering, porting and what to look for when purchasing cell phones. I am located in the United States. I am an expert on BlackBerrys, Treos, HTC devices and iPhones as well as cellphones and aircards. I have over 15 years of experience in both the wireless and wireline world with the carriers. I have a lot of knowledge regarding the wireless providers - their services, prices and policies, both GSM AT&T and T-Mobile) and CDMA (Verizon, Sprint/Nextel). I am very familiar with the individual devices and their specifications. I can also answer questions regarding BlackBerrys, iPhones and other PDAs, both Palm-based and Windows-based. I can troubleshoot most any problem someone is having with their cellular device or with the provider.

Experience

Over 20 years in the Telecom industry working for the carriers with individuals, small business, medium business and large corporations(Fortune 500). Also worked as a professor in Maryland for 10 years teaching telecommunications.

Organizations
I belong to several organizations

Education/Credentials
Master's in Telecommunications

Awards and Honors
Received several awards for papers that I have published over the years

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