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Question
I live out in the country. I have AT&T & everyone that is at my house has AT&t. but im the only one that never has service, i can sit here all day without getting text messages or phone calls sometimes and my sisters phone rings all the time. we have the same exact phone but she always has good service. can you help me?
I would recommend that you take off the back of your phone and remove the battery, then put it back in and turn on your phone again. This will basically reset the phone. If you still have the same issues, then you may need to get a new phone. You didn't say how old your phone is and if you and your sister got your phones at the exact same time, but it is likely that your phone either has a bad antenna or has gotten damaged in some way that is causing it not to work. By resetting it, this will let you know if the phone just needed to be restarted and reset or if it is potentially damaged and in need or repair or replacement. When you can't get a signal after resetting a phone, it typically means that the phone can't get reception because of the internal antenna. I hope this helps. Thanks. DebiN
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DebiN
Expertise
I can answer questions on cellular phones, the physical device, the network, contracts, billing, ordering, porting and what to look for when purchasing cell phones. I am located in the United States. I am an expert on BlackBerrys, Treos, HTC devices and iPhones as well as cellphones and aircards. I have over 15 years of experience in both the wireless and wireline world with the carriers. I have a lot of knowledge regarding the wireless providers - their services, prices and policies, both GSM AT&T and T-Mobile) and CDMA (Verizon, Sprint/Nextel). I am very familiar with the individual devices and their specifications. I can also answer questions regarding BlackBerrys, iPhones and other PDAs, both Palm-based and Windows-based. I can troubleshoot most any problem someone is having with their cellular device or with the provider.
Experience
Over 20 years in the Telecom industry working for the carriers with individuals, small business, medium business and large corporations(Fortune 500). Also worked as a professor in Maryland for 10 years teaching telecommunications.
Organizations
I belong to several organizations
Education/Credentials
Master's in Telecommunications
Awards and Honors
Received several awards for papers that I have published over the years
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