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Cellular Phones/unknown caller id

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Expert: - 9/28/2009


Question
Hi, I have a G1 handset, everything is fine except that for some reason after 2 months of use all of a sudden every call comes in as unknown even if in contacts. Text messages show the user. Could this be from a virus? If so how do I find out and fix? Is there a way to protect the phone against viruses? I hope you can help

Answer
I am not aware of any virus that affects the G1 and it is very unlikely that this is causing the issue that you are experiencing. What I would recommend is that you go to a T-Mobile store and ask them if they have seen this condition before and you might be surprised that they have and likely have a fix for it. A virus, I don't think so, but a software bug, perhaps. Even though some SmartPhones are like mini computers, they really don't get viruses like computers because the operating systems are all different. I really wouldn't worry about viruses for your G1. I hope this helps. Thanks. DebiN

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DebiN

Expertise

I can answer questions on cellular phones, the physical device, the network, contracts, billing, ordering, porting and what to look for when purchasing cell phones. I am located in the United States. I am an expert on BlackBerrys, Treos, HTC devices and iPhones as well as cellphones and aircards. I have over 15 years of experience in both the wireless and wireline world with the carriers. I have a lot of knowledge regarding the wireless providers - their services, prices and policies, both GSM AT&T and T-Mobile) and CDMA (Verizon, Sprint/Nextel). I am very familiar with the individual devices and their specifications. I can also answer questions regarding BlackBerrys, iPhones and other PDAs, both Palm-based and Windows-based. I can troubleshoot most any problem someone is having with their cellular device or with the provider.

Experience

Over 20 years in the Telecom industry working for the carriers with individuals, small business, medium business and large corporations(Fortune 500). Also worked as a professor in Maryland for 10 years teaching telecommunications.

Organizations
I belong to several organizations

Education/Credentials
Master's in Telecommunications

Awards and Honors
Received several awards for papers that I have published over the years

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