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Expert: - 1/12/2010


Question
I found a metro pcs cell phone, and I also use metropcs. I like the phone better than the one I have,When I try to switch phones, it confused me on what to do, because one metro said i can take it to a store and have them put a new esn number. and another place said i can not.

Answer
ESN numbers are unique to a phone. You can take it to a MetroPCS store and ask them to switch your number to the new phone and if the phone has a clear ESN (meaning that the person who lost it cancelled their service and/or had the phone cleared), then you can use the new phone. If the new phone has been reported lost or stolen then the ESN is not clear and MetroPCS will not allow you to activate it. I hope this helps. Thanks. DebiN

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DebiN

Expertise

I can answer questions on cellular phones, the physical device, the network, contracts, billing, ordering, porting and what to look for when purchasing cell phones. I am located in the United States. I am an expert on BlackBerrys, Treos, HTC devices and iPhones as well as cellphones and aircards. I have over 15 years of experience in both the wireless and wireline world with the carriers. I have a lot of knowledge regarding the wireless providers - their services, prices and policies, both GSM AT&T and T-Mobile) and CDMA (Verizon, Sprint/Nextel). I am very familiar with the individual devices and their specifications. I can also answer questions regarding BlackBerrys, iPhones and other PDAs, both Palm-based and Windows-based. I can troubleshoot most any problem someone is having with their cellular device or with the provider.

Experience

Over 20 years in the Telecom industry working for the carriers with individuals, small business, medium business and large corporations(Fortune 500). Also worked as a professor in Maryland for 10 years teaching telecommunications.

Organizations
I belong to several organizations

Education/Credentials
Master's in Telecommunications

Awards and Honors
Received several awards for papers that I have published over the years

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