Cellular Phones/phone charging

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Expert: - 1/9/2010


Question
i have a Lg rumor 2 (sprint)ive had it less than a month and it wont charge. ive had it on the charger for at least 2 days and the battery is still flashing red, and as soon as i take it off the charger it dies immediately. I haven't had any accidents with the phone or the charger since i got them. Is the problem with the phone or the battery?

Answer
Fortunately, your phone came with a 12 month warranty from Sprint. Take it to a Sprint store or contact Sprint Customer Care to ask them the best way to get it repaired or replaced under warranty. Be aware that if there is any water damage or if it has been dropped and damaged, the warranty will be invalid. It's very likely that the phone you got may have a bad battery and it won't be any issue for them to replace it. It sounds like the battery (or the charger) to me. If you have tried another charger with the same results, then it is the battery. Make sure that the charger is the right LG charger for this particular phone and not a third party one. I highly doubt the issue is the phone, but if it is, it would be the charging port. First choice, charger, second choice, battery, third choice phone. In any case, it still should be given dirctly to Sprint for repair. I hope this helps. Thanks. DebiN

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DebiN

Expertise

I can answer questions on cellular phones, the physical device, the network, contracts, billing, ordering, porting and what to look for when purchasing cell phones. I am located in the United States. I am an expert on BlackBerrys, Treos, HTC devices and iPhones as well as cellphones and aircards. I have over 15 years of experience in both the wireless and wireline world with the carriers. I have a lot of knowledge regarding the wireless providers - their services, prices and policies, both GSM AT&T and T-Mobile) and CDMA (Verizon, Sprint/Nextel). I am very familiar with the individual devices and their specifications. I can also answer questions regarding BlackBerrys, iPhones and other PDAs, both Palm-based and Windows-based. I can troubleshoot most any problem someone is having with their cellular device or with the provider.

Experience

Over 20 years in the Telecom industry working for the carriers with individuals, small business, medium business and large corporations(Fortune 500). Also worked as a professor in Maryland for 10 years teaching telecommunications.

Organizations
I belong to several organizations

Education/Credentials
Master's in Telecommunications

Awards and Honors
Received several awards for papers that I have published over the years

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