Cellular Phones/No more service?

Advertisement

Expert: - 1/17/2010


Question
I got a new phone about 3 months ago and the service has worked perfectly fine. But just 2 days ago I suddenly stopped getting service. I put my sim card into my old phone, and I get perfect service with my old phone. I'm in a family plan with T-Mobile and the rest of my family isn't having any problems with theirs. What's wrong with my phone? The type of phone I have is a Nokia 5310

Answer
It's likely that the new phone may be damaged. Since you have already verified that the SIM card works, then the problem may be the new phone. Since it is under 12 months old, stop by a T-Mobile store and have them take a look at it and they will either replace it or repair it for you under warranty (or tell you where to go or send it to to do this). I hope this helps. Thanks. DebiN

Cellular Phones

All Answers

Answers by Expert:

Ask Experts

Volunteer

DebiN

Expertise

I can answer questions on cellular phones, the physical device, the network, contracts, billing, ordering, porting and what to look for when purchasing cell phones. I am located in the United States. I am an expert on BlackBerrys, Treos, HTC devices and iPhones as well as cellphones and aircards. I have over 15 years of experience in both the wireless and wireline world with the carriers. I have a lot of knowledge regarding the wireless providers - their services, prices and policies, both GSM AT&T and T-Mobile) and CDMA (Verizon, Sprint/Nextel). I am very familiar with the individual devices and their specifications. I can also answer questions regarding BlackBerrys, iPhones and other PDAs, both Palm-based and Windows-based. I can troubleshoot most any problem someone is having with their cellular device or with the provider.

Experience

Over 20 years in the Telecom industry working for the carriers with individuals, small business, medium business and large corporations(Fortune 500). Also worked as a professor in Maryland for 10 years teaching telecommunications.

Organizations
I belong to several organizations

Education/Credentials
Master's in Telecommunications

Awards and Honors
Received several awards for papers that I have published over the years

©2012 About.com, a part of The New York Times Company. All rights reserved.