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Expert: - 11/6/2010


Question
I can't seem to be able to check my inbox text messages. it shows that I have 4 new unread messages but when I go into my inbox it just asks me to "create" a message. is there something i can do to reboot the system or something i may have accidently changed that is preventing me from Reading these messages?

Answer
Motorola phones are notorious for this. You can remove the battery and then see if you have the same issue and if that doesn't work, you can completely reset the phone (but would actually lose everything including contacts etc., so I doubt you want to do that). That is actually the only way to completely clear them. Are you sure that the messages are text and are not instant messaging or MMS messages or voice mails? There are different indicators that may look like there are text messages that may not be. You likely don't have unread messages and if you go down the list of all messages that are saved, some may show as unread. This happens sometimes also.

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DebiN

Expertise

I can answer questions on cellular phones, the physical device, the network, contracts, billing, ordering, porting and what to look for when purchasing cell phones. I am located in the United States. I am an expert on BlackBerrys, Treos, HTC devices and iPhones as well as cellphones and aircards. I have over 15 years of experience in both the wireless and wireline world with the carriers. I have a lot of knowledge regarding the wireless providers - their services, prices and policies, both GSM AT&T and T-Mobile) and CDMA (Verizon, Sprint/Nextel). I am very familiar with the individual devices and their specifications. I can also answer questions regarding BlackBerrys, iPhones and other PDAs, both Palm-based and Windows-based. I can troubleshoot most any problem someone is having with their cellular device or with the provider.

Experience

Over 20 years in the Telecom industry working for the carriers with individuals, small business, medium business and large corporations(Fortune 500). Also worked as a professor in Maryland for 10 years teaching telecommunications.

Organizations
I belong to several organizations

Education/Credentials
Master's in Telecommunications

Awards and Honors
Received several awards for papers that I have published over the years

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