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Expert: - 2/23/2010


Question
Have a Moto Q9H and the corresponding unlock code.  Recent changes in the company no have me on the Nextel work.  Since I have the unlock code, I can get the phone to recognize the sim card but cannot get the signal to recognize.

Is it possible to update the firmware settings on this Q9H (originally for ATT) to work on the Nextel network?  If so, what is the best way to find and perform the update?

-Jeff

Answer
It is not possible to use the Motorola Q9H on the Nextel network. Your phone works only on GSM and Nextel works on iDEN (and with Sprint on CDMA). The SIM card for your Nextel service is not compatible with this phone. iDEN is a different technology entirely and you can only use a phone with an iDEN radio (one branded by Nextel). The phone will recognize a SIM card because it fits the slot, but it will never work. You don't need the unlock code or anything else, you just need AT&T service for this phone to work. Firmware won't do it either. It doesn't have an iDEN radio antenna (i.e., internal hardware) and you can't change that type of thing. I hope this helps. Thanks. DebiN

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DebiN

Expertise

I can answer questions on cellular phones, the physical device, the network, contracts, billing, ordering, porting and what to look for when purchasing cell phones. I am located in the United States. I am an expert on BlackBerrys, Treos, HTC devices and iPhones as well as cellphones and aircards. I have over 15 years of experience in both the wireless and wireline world with the carriers. I have a lot of knowledge regarding the wireless providers - their services, prices and policies, both GSM AT&T and T-Mobile) and CDMA (Verizon, Sprint/Nextel). I am very familiar with the individual devices and their specifications. I can also answer questions regarding BlackBerrys, iPhones and other PDAs, both Palm-based and Windows-based. I can troubleshoot most any problem someone is having with their cellular device or with the provider.

Experience

Over 20 years in the Telecom industry working for the carriers with individuals, small business, medium business and large corporations(Fortune 500). Also worked as a professor in Maryland for 10 years teaching telecommunications.

Organizations
I belong to several organizations

Education/Credentials
Master's in Telecommunications

Awards and Honors
Received several awards for papers that I have published over the years

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