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Cellular Phones/Sending text to another service provider

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Expert: - 2/20/2010


Question
I have AT&T and I have been trying to text someone with a Metro PCS phone. I receive their texts and when I reply they tell me that they never get mine. I have texted other people who also have Metro PCS and I have no problem texting them or receiving their texts. Can you tell me what might be happening?

Answer
If the person you are texting has recently changed carriers, that is the problem. I would recommend that you delete them from your address book then have them send you a text. From that text, add them back into your address book and then reply to them. I'll bet that they get the text. The issue is likely that when they were with another carrier, you were texting them and it thinks they are still with the old carrier when you send to them. This is very common. I hope this helps. Thanks. DebiN

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DebiN

Expertise

I can answer questions on cellular phones, the physical device, the network, contracts, billing, ordering, porting and what to look for when purchasing cell phones. I am located in the United States. I am an expert on BlackBerrys, Treos, HTC devices and iPhones as well as cellphones and aircards. I have over 15 years of experience in both the wireless and wireline world with the carriers. I have a lot of knowledge regarding the wireless providers - their services, prices and policies, both GSM AT&T and T-Mobile) and CDMA (Verizon, Sprint/Nextel). I am very familiar with the individual devices and their specifications. I can also answer questions regarding BlackBerrys, iPhones and other PDAs, both Palm-based and Windows-based. I can troubleshoot most any problem someone is having with their cellular device or with the provider.

Experience

Over 20 years in the Telecom industry working for the carriers with individuals, small business, medium business and large corporations(Fortune 500). Also worked as a professor in Maryland for 10 years teaching telecommunications.

Organizations
I belong to several organizations

Education/Credentials
Master's in Telecommunications

Awards and Honors
Received several awards for papers that I have published over the years

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