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Expert: - 3/14/2010


Question
My b/f recently misplaces his Samsung Caliber phone from MetroPCS, he has insurance so we called the insurance company, paid the deductible and they sent us a new phone. We now found his old Caliber, I have Metro and want to connect my number to his old Caliber. Would Metro know that we had the phone replaced through the insurance company? Or would I just be able to connect the phone calling the Metro 800 number and just switch the ESN number? I want to make sure nothing bad will happen if I try to do any of the above, would really apprecite your help. Thanks.

Answer
If you try to activate the lost phone, Metro PCS won't allow it because in their system, it shows as belonging to your friend and as lost or stolen. So if you try to activate it, their system will prohibit it - guaranteed. The only way to activate it is if your friend calls MetroPCS and tells them herself that she found the phone and now wants to have it cleared so that you can use it. No other way around this, I can assure you . I hope this helps. Thaks. DebiN

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DebiN

Expertise

I can answer questions on cellular phones, the physical device, the network, contracts, billing, ordering, porting and what to look for when purchasing cell phones. I am located in the United States. I am an expert on BlackBerrys, Treos, HTC devices and iPhones as well as cellphones and aircards. I have over 15 years of experience in both the wireless and wireline world with the carriers. I have a lot of knowledge regarding the wireless providers - their services, prices and policies, both GSM AT&T and T-Mobile) and CDMA (Verizon, Sprint/Nextel). I am very familiar with the individual devices and their specifications. I can also answer questions regarding BlackBerrys, iPhones and other PDAs, both Palm-based and Windows-based. I can troubleshoot most any problem someone is having with their cellular device or with the provider.

Experience

Over 20 years in the Telecom industry working for the carriers with individuals, small business, medium business and large corporations(Fortune 500). Also worked as a professor in Maryland for 10 years teaching telecommunications.

Organizations
I belong to several organizations

Education/Credentials
Master's in Telecommunications

Awards and Honors
Received several awards for papers that I have published over the years

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