You are here:

Cellular Phones/LG Expo phone is locked-pin number is not working. Is there another way to unlock besides a hard reset?

Advertisement

Expert: - 6/9/2010


Question
Hello, my AT&T LG Expo GW820 Windows Mobile 6.5 phone is locked--I'm not using the fingerprint scanner but instead the pin code that I set (not puk) to unlock the phone.  It's not accepting my pin.  AT&T has tried re-registering the phone, but that didn't work.  They suggested getting a new sim card, but that didn't work.  LG suggested performing a hard reset, but I have documents saved to the device memory that I hadn't copied onto the storage card yet and that I need to get access to again.  Is there a way to bypass the pin code entry method without a hard reset?  Thank you.

Answer
There isn't any other way to reset the password without hard resetting the phone. If I were you, I would really search my memory to see if there is anyway to figure out the code you used to lock the phone. Have you tried absolutely everything that you can think of? A new SIM card has nothing to do with this, so not sure why they recommended this. I hope you can think of the code, because otherwise, you will have to wipe everything out, I'm sorry to say.  

Cellular Phones

All Answers

Answers by Expert:

Ask Experts

Volunteer

DebiN

Expertise

I can answer questions on cellular phones, the physical device, the network, contracts, billing, ordering, porting and what to look for when purchasing cell phones. I am located in the United States. I am an expert on BlackBerrys, Treos, HTC devices and iPhones as well as cellphones and aircards. I have over 15 years of experience in both the wireless and wireline world with the carriers. I have a lot of knowledge regarding the wireless providers - their services, prices and policies, both GSM AT&T and T-Mobile) and CDMA (Verizon, Sprint/Nextel). I am very familiar with the individual devices and their specifications. I can also answer questions regarding BlackBerrys, iPhones and other PDAs, both Palm-based and Windows-based. I can troubleshoot most any problem someone is having with their cellular device or with the provider.

Experience

Over 20 years in the Telecom industry working for the carriers with individuals, small business, medium business and large corporations(Fortune 500). Also worked as a professor in Maryland for 10 years teaching telecommunications.

Organizations
I belong to several organizations

Education/Credentials
Master's in Telecommunications

Awards and Honors
Received several awards for papers that I have published over the years

©2012 About.com, a part of The New York Times Company. All rights reserved.