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Cellular Phones/migrating sprint number to att

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Expert: - 6/24/2010


Question
Hi, it might be called porting too, not sure, but I am keeping my Sprint number and have taken with me to ATT service. I called Sprint to cancel service (which ATT rep said I needed to do within 14 days). Sprint rep tells me that I don't need to cancel, that it will automatically cancel when migration finishes. So now, I am carrying 2 phones. The ATT phone texts, the Sprint phone rings, it's crazy (funny!). I want to be sure to do the right thing and not mess anything up. Sprint rep told me if I canceled them now, my ATT phone would not work (for phone calls). What to do? Can you help?

Answer
The reason that you have the problem you do is because you need to now turn off both phones and then turn back on only the AT&T phone. Then, all your service will be on AT&T. They should have told you this at the store. You didn't mess anything up and what the Sprint rep told you was correct. You never cancel service, you port (move) your number to the new carrier.  

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DebiN

Expertise

I can answer questions on cellular phones, the physical device, the network, contracts, billing, ordering, porting and what to look for when purchasing cell phones. I am located in the United States. I am an expert on BlackBerrys, Treos, HTC devices and iPhones as well as cellphones and aircards. I have over 15 years of experience in both the wireless and wireline world with the carriers. I have a lot of knowledge regarding the wireless providers - their services, prices and policies, both GSM AT&T and T-Mobile) and CDMA (Verizon, Sprint/Nextel). I am very familiar with the individual devices and their specifications. I can also answer questions regarding BlackBerrys, iPhones and other PDAs, both Palm-based and Windows-based. I can troubleshoot most any problem someone is having with their cellular device or with the provider.

Experience

Over 20 years in the Telecom industry working for the carriers with individuals, small business, medium business and large corporations(Fortune 500). Also worked as a professor in Maryland for 10 years teaching telecommunications.

Organizations
I belong to several organizations

Education/Credentials
Master's in Telecommunications

Awards and Honors
Received several awards for papers that I have published over the years

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