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Expert: - 7/4/2010


Question

Palm Treo 700wx
I have a small inventory of unbranded Palm Treo 700wx phones. They have No Logo and come in a Palm Retail Box. I have had a real problem getting these to work on ANY CDMA Network. I can't understand why these will not activate? Verizon as well as many of the other Networks tell me the ESN's are coming up "Not Found" or that they can't activate Phones that don't have their Logo or Retail Box. This is very frustrating. I can't for the life of me understand why Palm would manufacture these unbranded phones if NO ONE can activate them??? Any help on this issue would be much appreciated. Can these phones even be used, or are they worthless? They are NEW Phones by the way too. Thank you

Answer
In order for Verizon to activate these devices, they would have to add their ESNs to their inventory list. Evidently, they have chosen not to do this. I'm not sure why Palm has unbranded CDMA devices, but I'm sure that the intent was to be able to activate them with Sprint or Verizon since they sold these devices. I would contact Palm and ask them how you are supposed to get these activated and I feel pretty certain that they will be able to assist you. Thanks. DebiN

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DebiN

Expertise

I can answer questions on cellular phones, the physical device, the network, contracts, billing, ordering, porting and what to look for when purchasing cell phones. I am located in the United States. I am an expert on BlackBerrys, Treos, HTC devices and iPhones as well as cellphones and aircards. I have over 15 years of experience in both the wireless and wireline world with the carriers. I have a lot of knowledge regarding the wireless providers - their services, prices and policies, both GSM AT&T and T-Mobile) and CDMA (Verizon, Sprint/Nextel). I am very familiar with the individual devices and their specifications. I can also answer questions regarding BlackBerrys, iPhones and other PDAs, both Palm-based and Windows-based. I can troubleshoot most any problem someone is having with their cellular device or with the provider.

Experience

Over 20 years in the Telecom industry working for the carriers with individuals, small business, medium business and large corporations(Fortune 500). Also worked as a professor in Maryland for 10 years teaching telecommunications.

Organizations
I belong to several organizations

Education/Credentials
Master's in Telecommunications

Awards and Honors
Received several awards for papers that I have published over the years

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