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Question
I had a couple extremely important voicemails saved on my cellphone. My provider is T-mobile. Those voicemails were evidence for a court case. I had them saved for months - I listened to them regularly and re-saved them. But today, to my horror, I found they are gone!!!
I tried phoning T-mobile in a furious state - other providers like Verizon can apparently restore deleted voicemails. But T-mobile said voicemails are deleted automatically every 30 days or so.
So they deleted my voicemails, not me!
So I'm considering sending them a legal letter. Surely there are retrieval programs they can run on their database to retrieve important lost voicemails? People lose important voicemails all the time!
This is so catastrophic I am considering suing T-mobile.
I totally understand your predicament however, if T-Mobile told you that they have been purged, they are gone and are not retrievable. What Verizon does is if you delete a voice mail, it actually stays in the system a short period of time where you can undelete it. However, they also purge after a period of time and once the system purges it (versus you deleting it), it is gone also. It's only undeletable when you delete it, not when the systems purge it. Unfortuantely, your messages are gone now. A legal letter won't help you. They have the right to purge voice mail after 30 days. You can always go in and resave a message every few days to avoid this purge, but they have a right to maintain messages for only a period of time. Trust me, you won't win if you sue T-Mobile for this and they are no differnet than any other carrier in the way that they purge after a period of time. When you save a message, it tells you that the message will be saved for 30 days so they do warn customers of this. I am so very sorry that this happened to you and I hope there is another way that you can be helped with your legal case.
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| Rating(1-10) | Knowledgeability = 10 | Clarity of Response = 10 | Politeness = 10 |
| Comment | Thanks a lot for your compassionate answer. I wouldn't sue T-Mobile, simply signify them through legal means that these voicemails are needed to incite them to retrieve the said voicemails. But from your explanation, I have a clearer picture now and I realize that as we say in French "my dog is dead", meaning the situation is hopeless and there's nothing to be done to get back these voicemails. T-Mobile should however inform clients, one way or the other, that voicemails are purged on a regular basis. That would avoid painful or catastrophic situations, like the ones where a mother saving the voicemails of her now deceased son only to find them gone one day. Not everybody is a technology expert. Your reply was very helpful. Thank you very much. | ||
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DebiN
Expertise
I can answer questions on cellular phones, the physical device, the network, contracts, billing, ordering, porting and what to look for when purchasing cell phones. I am located in the United States. I am an expert on BlackBerrys, Treos, HTC devices and iPhones as well as cellphones and aircards. I have over 15 years of experience in both the wireless and wireline world with the carriers. I have a lot of knowledge regarding the wireless providers - their services, prices and policies, both GSM AT&T and T-Mobile) and CDMA (Verizon, Sprint/Nextel). I am very familiar with the individual devices and their specifications. I can also answer questions regarding BlackBerrys, iPhones and other PDAs, both Palm-based and Windows-based. I can troubleshoot most any problem someone is having with their cellular device or with the provider.
Experience
Over 20 years in the Telecom industry working for the carriers with individuals, small business, medium business and large corporations(Fortune 500). Also worked as a professor in Maryland for 10 years teaching telecommunications.
Organizations
I belong to several organizations
Education/Credentials
Master's in Telecommunications
Awards and Honors
Received several awards for papers that I have published over the years
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