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Question
Hello,
I have been trying to figure out how to reset a Verizon Motorola w385 for almost a month now and have had not luck. I am giving the phone to cousin so she does not need any information kept, not even the Verizon programming.
Thanks,
Jeremy
You can't reset the Verizon programming. You can delete all your info and then if the phone is clear with Verizon, meaning that you have moved to a new phone with Verizon, then the ESN is clear and she can reactivate with Verizon. She can't use it with another carrier unless she has it flashed to another carrier. You can't do that for her.
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DebiN
Expertise
I can answer questions on cellular phones, the physical device, the network, contracts, billing, ordering, porting and what to look for when purchasing cell phones. I am located in the United States. I am an expert on BlackBerrys, Treos, HTC devices and iPhones as well as cellphones and aircards. I have over 15 years of experience in both the wireless and wireline world with the carriers. I have a lot of knowledge regarding the wireless providers - their services, prices and policies, both GSM AT&T and T-Mobile) and CDMA (Verizon, Sprint/Nextel). I am very familiar with the individual devices and their specifications. I can also answer questions regarding BlackBerrys, iPhones and other PDAs, both Palm-based and Windows-based. I can troubleshoot most any problem someone is having with their cellular device or with the provider.
Experience
Over 20 years in the Telecom industry working for the carriers with individuals, small business, medium business and large corporations(Fortune 500). Also worked as a professor in Maryland for 10 years teaching telecommunications.
Organizations
I belong to several organizations
Education/Credentials
Master's in Telecommunications
Awards and Honors
Received several awards for papers that I have published over the years
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