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Cellular Phones/Lately I can't receive SMS messages from US to France

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Expert: - 11/30/2011


Question
Hi,
I live in France.  My cell phone provider is Bouygues. I am subscribed to "Fft Evolutif PRO Classique". I use a Nokia 7230.  I run a B&B here, and one of my booking agents in the US normally alerts me that I have a request by sending me an SMS message.  About 6 weeks ago, I stopped getting these text messages.  I asked a friend in the US to try texting me & it didn't go through, so clearly the problem is here in France.I get texts that are sent in France, but most of my clients are from other countries, so it is important for me to have this working.


I have been to the phone shop twice; the first time they said they reinitialized everything; nothing changed.  Today they changed the SIM card, still doesn't work. Can you suggest any possible reasons for why this is happening, or provide solutions?
Thank you for taking the time to read this, Regards,
Josephine

Answer
I would suggest sending a text to someone in the US and asking them to reply back to your text. They have to have international text capability, but this will tell you if the issue relates to your carrier.  If they can receive and you can receive back from them then the issue is likely that your carrier may have changed their text address and those that have you in their contact list will need to delete you and hen re add you back into their address book.  I hope this helps.  

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I can answer questions on cellular phones, the physical device, the network, contracts, billing, ordering, porting and what to look for when purchasing cell phones. I am located in the United States. I am an expert on BlackBerrys, Treos, HTC devices and iPhones as well as cellphones and aircards. I have over 15 years of experience in both the wireless and wireline world with the carriers. I have a lot of knowledge regarding the wireless providers - their services, prices and policies, both GSM AT&T and T-Mobile) and CDMA (Verizon, Sprint/Nextel). I am very familiar with the individual devices and their specifications. I can also answer questions regarding BlackBerrys, iPhones and other PDAs, both Palm-based and Windows-based. I can troubleshoot most any problem someone is having with their cellular device or with the provider.

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Over 20 years in the Telecom industry working for the carriers with individuals, small business, medium business and large corporations(Fortune 500). Also worked as a professor in Maryland for 10 years teaching telecommunications.

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I belong to several organizations

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Master's in Telecommunications

Awards and Honors
Received several awards for papers that I have published over the years

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