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Cellular Phones/portable phone question

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Expert: - 2/22/2011


Question
On a portable phone (not cellphone), after a call is ended, is it best to put the phone down on its base, or just on the table? Our calls have been cutting out and the phone co. says it has not been recharging properly or the contacts need cleaning. They said it can affect the entire phone system in our home. What do you suggest?

Answer
If the calls are cutting out, it's likely that the battery is dying. If the phone is more than a couple of years old, you may need to either replace the battery or the phone. If you have a Panasonic phone that you got in the last couple of years, they have standard double A batteries that just need to be replaced periodically. After a call has ended, put the phone back on the base charger. Most cordless phones can't overcharge. Cutting in an out has nothing to do with the contacts needing cleaning nor does it have anything to do with properly recharging the phone and likely has nothing to do with the phone company. How old are the phones and who is the manufacturer?

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DebiN

Expertise

I can answer questions on cellular phones, the physical device, the network, contracts, billing, ordering, porting and what to look for when purchasing cell phones. I am located in the United States. I am an expert on BlackBerrys, Treos, HTC devices and iPhones as well as cellphones and aircards. I have over 15 years of experience in both the wireless and wireline world with the carriers. I have a lot of knowledge regarding the wireless providers - their services, prices and policies, both GSM AT&T and T-Mobile) and CDMA (Verizon, Sprint/Nextel). I am very familiar with the individual devices and their specifications. I can also answer questions regarding BlackBerrys, iPhones and other PDAs, both Palm-based and Windows-based. I can troubleshoot most any problem someone is having with their cellular device or with the provider.

Experience

Over 20 years in the Telecom industry working for the carriers with individuals, small business, medium business and large corporations(Fortune 500). Also worked as a professor in Maryland for 10 years teaching telecommunications.

Organizations
I belong to several organizations

Education/Credentials
Master's in Telecommunications

Awards and Honors
Received several awards for papers that I have published over the years

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