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Cellular Phones/Tracfone LG 300 G

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Expert: - 7/6/2011


Question
QUESTION: My brothers phone goes directly to voice mail and never rings..my brother needs his phone as he is in the last stages of cancer and needs to be reachable...how can we fix this??   Thank you in advance.

ANSWER: If the phone goes right to voice mail, that means that he has no minutes left. Tracfone is letting him still get messages for a period of time before they shut off the service, but when you have a prepaid or third party like Tracfone plan, when you run out of minutes or haven't paid the bill, then the calls go straight to voice mail. I hope this helps.

---------- FOLLOW-UP ----------

QUESTION: Although this may be true to some phones, it is not to this particular one.
He has almost 300 minutes remaining and it still does that!

Answer
If it goes straight to voice mail and he has minutes remaining, then either the phone was set to go sraight to voice mail by him or he is in an area without service or lastly, that the radio antenna of his phone is damaged and he can't receive calls. Those are the only reasons that it would go straight to voice mail (fortunately). Hope this helps.

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DebiN

Expertise

I can answer questions on cellular phones, the physical device, the network, contracts, billing, ordering, porting and what to look for when purchasing cell phones. I am located in the United States. I am an expert on BlackBerrys, Treos, HTC devices and iPhones as well as cellphones and aircards. I have over 15 years of experience in both the wireless and wireline world with the carriers. I have a lot of knowledge regarding the wireless providers - their services, prices and policies, both GSM AT&T and T-Mobile) and CDMA (Verizon, Sprint/Nextel). I am very familiar with the individual devices and their specifications. I can also answer questions regarding BlackBerrys, iPhones and other PDAs, both Palm-based and Windows-based. I can troubleshoot most any problem someone is having with their cellular device or with the provider.

Experience

Over 20 years in the Telecom industry working for the carriers with individuals, small business, medium business and large corporations(Fortune 500). Also worked as a professor in Maryland for 10 years teaching telecommunications.

Organizations
I belong to several organizations

Education/Credentials
Master's in Telecommunications

Awards and Honors
Received several awards for papers that I have published over the years

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