Cellular Phones/HTC desire HD

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Expert: - 1/8/2012


Question
Hi. I have been using a Samsung Galaxy Mini but now I have got an HTC Desire HD but it's second-hand. Now, the problem is with market and gmail. I used my gmail account for using market and gmail on the samsung galaxy mini but how do I use that account for the HTC desire HD? I can't log in to the market and gmail on the HTC because obviously i don't know the password of the previous owner. I added my own account by going to "settings>accounts and sync>" but I can't use that account for market and gmail. Also I can't delete the previous owner's account, the phone doesn't let me. What should I do?

Answer
You will need to clear the settings on the phone in order to log onto Market and GMail. You have to take the phone completely back to the factory settings in order to do this so that the phone thinks it is being set up for the first time. Since these settings can only be done the first time you set up the phone, this is the only way to do this. I hope this helps.  

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DebiN

Expertise

I can answer questions on cellular phones, the physical device, the network, contracts, billing, ordering, porting and what to look for when purchasing cell phones. I am located in the United States. I am an expert on BlackBerrys, Treos, HTC devices and iPhones as well as cellphones and aircards. I have over 15 years of experience in both the wireless and wireline world with the carriers. I have a lot of knowledge regarding the wireless providers - their services, prices and policies, both GSM AT&T and T-Mobile) and CDMA (Verizon, Sprint/Nextel). I am very familiar with the individual devices and their specifications. I can also answer questions regarding BlackBerrys, iPhones and other PDAs, both Palm-based and Windows-based. I can troubleshoot most any problem someone is having with their cellular device or with the provider.

Experience

Over 20 years in the Telecom industry working for the carriers with individuals, small business, medium business and large corporations(Fortune 500). Also worked as a professor in Maryland for 10 years teaching telecommunications.

Organizations
I belong to several organizations

Education/Credentials
Master's in Telecommunications

Awards and Honors
Received several awards for papers that I have published over the years

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