You are here:

Cellular Phones/cellphone incompatability


I recently paid an online service a fee to unlock my Blackberry Curve 9360 which had been locked to Wind network here in Canada. I was sent a code which didn't work so I then responded to their email regarding their service. After several emails back and forth and after watching instructional videos, I inputted an MEP2 code which seemed to unlock the device as it went searching for a network. I then inserted a SIM with a pay as you go Bell account. No network. I consulted Bell several times and was eventually told that I should take phone to Wind and have them unlock it properly. Returning to the people who unlocked it for any more help I have been told by them that this device is not compatible with Bell network but will work on Rogers etc. Can you explain that and suggest to me a course f action please?

I am so sorry that the company was so dishonest with you. There are CDMA networks and GSM. If your phone works on one then it doesn't on the other. I'm not sure why you were looking to unlock the phone as it is always wiser to just get a new phone with the carrier you want to be with. However with your situation your phone will not work with the other carrier because it is incompatible. I'm so sorry you spent all that time and also money. That on line company is a ripoff in my opinion.  

Cellular Phones

All Answers

Answers by Expert:

Ask Experts




I can answer questions on cellular phones, the physical device, the network, contracts, billing, ordering, porting and what to look for when purchasing cell phones. I am located in the United States. I am an expert on BlackBerrys, Treos, HTC devices and iPhones as well as cellphones and aircards. I have over 15 years of experience in both the wireless and wireline world with the carriers. I have a lot of knowledge regarding the wireless providers - their services, prices and policies, both GSM AT&T and T-Mobile) and CDMA (Verizon, Sprint/Nextel). I am very familiar with the individual devices and their specifications. I can also answer questions regarding BlackBerrys, iPhones and other PDAs, both Palm-based and Windows-based. I can troubleshoot most any problem someone is having with their cellular device or with the provider.


Over 20 years in the Telecom industry working for the carriers with individuals, small business, medium business and large corporations(Fortune 500). Also worked as a professor in Maryland for 10 years teaching telecommunications.

I belong to several organizations

Master's in Telecommunications

Awards and Honors
Received several awards for papers that I have published over the years

©2017 All rights reserved.