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Chimney & Fireplaces/wood stove insert problem
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Question
Hello Mr. Brooks,
We installed a Vermont Castings large winter warm wood stove insert in Nov. 2007. It has not worked from day one. We live in a small well insulated rancher in Maryland. We had a new liner installed when we installed the stove. Our problem is that the insert does not produce enough heat to increase the temperature in the 13x 20 room by 1 degree. We feel that we are getting the run around from both the manufacturer and the dealer who sold us the defective insert. They come out and look and change some parts but they do no diagnostic testing to see if the unit is working properly. Is there anyway to measure the BTU output of this unit in our home? We are just looking for information to help resolve this issue. Thank you
Jayne,
I would recommend an NFPA-211, level II inspection of your fireplace and insert system. There are many potential issues that may be present and it would be inappropriate of me to suggest any of them ay exist without seeing your system for myself. If you will go to my web site at www.brooks-hearth.com, and using the links at the bottom of the home page, you will find individuals that perform this level of inspection in your area. Thanks for asking and good luck.
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| Rating(1-10) | Knowledgeability = 10 | Clarity of Response = 10 | Politeness = 10 |
| Comment | Hi Randy, Thank you for the information. I was not sure there was an actual test. But you have given me another resource to help us ! Again many thanks for your quick response. | ||
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Answers by Expert:
Randy Brooks
Expertise
Inspection of Masonry, Pre-cast Tilt-up, and Factory Built Fireplaces as well as Free Standing & Insert, Gas, and Wood Appliances. We also provide Hearth Fire Loss Investigations, Litigation Support, Consulting Services, Flue Sweeping, Installation and Repair. Additionally, I’ve been a chimney sweep for 23 years, service and install hearth appliances as well as being recognized by the Superior Court of California as an expert witness.
Experience
Brooks Chimney Sweeping Since 1989
Ojai, CA
Owner / President www.brooks-hearth.com
Organizations
NCSG, MEMBER,(National Chimney Sweep Guild), Member since 1990, Board of Directors representing Region 6, (CA, NV, AZ, UT, OR, WA, ID, WY, MT, AK and HI,) 2004-2011, ethics committee chair, 2004-2005, executive committee member, Vice President, 2006-2008, President, 2008-2011.
CSIA, BOD (Chimney Safety Institute of America,) Board of Directors, ethics committee chair, 2004-2005, executive committee member, Secretary, 2005-2006, Vice President, 2006-2008, President, 2008-2011.
HPBA, MEMBER, (Hearth, Patio, & BBQ Association,) since 2002.
NFPA Member, (National Fire Protection Association) Since 2009. Technical Committee member for the 211 Standard.
Education/Credentials
California State Licensed Contractor, C61-D34, #750710.
http://www2.cslb.ca.gov
C.S.I.A., (Chimney Safety Institute of America,) Certified Chimney Sweep, #2580. Held since 1990 re-certified in ‘93, ‘96, ‘99, ‘02, ‘05, '08,'11.
http://www.csia.org
F.I.R.E. (Fireplace Investigation, Research & Education Service,) Certified Inspector, #FP-006. Held since 2000, re-certified in ’03, ‘06.
http://www.f-i-r-e-service.com
Fireplace Investigation, Research & Education Service,) Advance Expert Consulting & Witness, certificate, ’05
N.F.I. (National Fireplace Institute,) Certified Gas & Wood-Burning Specialist, #133851. Held since 2002, re-certified in '05,‘08.
http://nficertified.org
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