Expert: James Ball - 1/18/2010

Question
QUESTION: I have a closed fireplace with two glass doors, in the inside part of them they have a sort of additional window or panel wich i think is made of crystal, one of that crystal crack but the outside part of glass window if fine, it is dangerous to start the fireplace?, can i replace it with regular crystal?

ANSWER: Hello Daniel, not sure what you have , do you know the manufacture? if so can you contact them? can you send pictures?
James

---------- FOLLOW-UP ----------

QUESTION: Is a confort country chimney, i can contact them but i´m outside US so its a little hard, here is an image of what i have, it is a twofold door with the inner crystal pannel crack

ANSWER: Welcome back Daniel, not sure where even I could get that glass replacement in the states. it might be time to replace the stove.
sorry
James

---------- FOLLOW-UP ----------

QUESTION: Really the hole stove?, i check up the instructions manual, its not very clear about this item in particular but i believe is under the concept of "door glass inner", i got a cc350 chimney model and this part has the code no. cc3542, i would ordered but meanwhile like too know if it dangerous to start the fireplace, or if i can replace it with regular glass cut by myself. Sorry for bothering you again

Answer
No bother Daniel, if you have the manual try to contact them (they might be out of business) if so and you do attempt the replace the glass your self have a Glass shop do it and make sure it is rated for use with a wood stove (maybe tempered)
in most cases if original parts can't be found then I say replace it, you would be taking a chace with any thing less.
your decision
good luck
James