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Chrysler Repair/2012 chrysler mini van: rear door won't close

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Question
rear door opened and I went to close it snapped the drive chain. after repairing it will cycle in the open mode and work fine but the motor will not go in reverse to close it will still try to open and snap chain. got any fixes   thanks john

Answer
Hi John,
The power sliding door and the liftgate (which is giving you the 'rear door' problem, wasn't clear to me) systems are operated by ditigtal electronic control modules which have diagnostic capabilities. It is likely that the module in question has at least one fault code stored in its memory which when determined will likely direct you to the specific problem as to why it won't close. So the first step in repair is to use a fault code scanner which plugs into a socket in the cabin, under the dash near the steering column, to determine what fault code(s) related to the failed door are on file. Then lookup the code in the repair manual for direction as to what is the solution. You may be able to get a free fault code readout at a nationwide auto parts store, such as Autozone, or at an independent garage for around $40, or at a dealer for probably about $80. Ask for the code number, code name, and if they have a suggestion as to how to approach correcting the situation. Then let me know what you learned and we can go forward using the '10 manual that I have. It would just be guessing or throwing parts at the problem, so to do otherwise which gets to be expensive.
Roland  

Chrysler Repair

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Roland Finston

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Get a Free Fast answer to your repair question about a Chrysler/Dodge/Plymouth car, minivan, SUV, or truck. Problems with electronically controlled engines and transmissions as well as body wiring problems are my specialty. This free troubleshoot advice forum helps you diagnose faults, minimize repair costs or do-it-yourself.

I answer questions seven days a week and respond to you in about 30 minutes. "Maxed Out" means I am answering another question, briefly unavailable, or asleep overnight, so try again later.

I have do-it-yourself experience (50+ years) and a library of 100 1982-2012 Chrysler factory shop manuals and 20 multi-manual Chrysler Corp. CD's.

I was voted "Top Expert" 2010-2015, here at AllExperts, and have answered 20,000+ questions.

Experience

Five decades as a 'do-it-yourselfer' on domestic and imported cars.

Organizations
Yahoo Autos Group called The Chrysler Lebaron Club (co-moderator)

Education/Credentials
Advanced degrees in Physics/bruised knuckles

Awards and Honors
"Top expert" of 2010, 2011, 2012, 2013, 2014 and 2015 here at Allexperts. Quickest "average response time" at Allexperts (currently no. 1).

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