| Subject | Date Asked |
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| carpet stain removal | 11/13/2009 |
Q: Our adult children got grease on their apartment carpet, have you any suggestions as to removing it. ...
A: I find that it is the adults that always make the biggest messes! Sorry to hear about the rug. I'm ...
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| Afghan rug and laundry detergent | 10/24/2009 |
Q: I have a wonderful Isfahan Afghan that unfortunately was the victim of a laundry detergent fall. ...
A: I'm sorry to hear about your rug! Are you able to send me a digital pic of your rug? Is the ...
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| Yellow bleach stain | 9/26/2009 |
Q: How to remove yellow bleach stain at linen??? Thanks
A: I'm sorry about your fabric. I don't work with linen, but I will tell you what we'd do with a ...
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| Musty smell in oriental rug | 9/25/2009 |
Q: After noticing a distinct musty smell when we would walk in our foyer entry, we determined it was ...
A: To remove mildew, you need to have your rug cleaned. A standard cleaning may work if you have a ...
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| cleaning persian | 9/11/2009 |
Q: how do you remove old animal urine stains out of a persian? thx
A: I'm sorry to hear about your rug! If the stain is older, it is quite possible that what you have is ...
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| White powder/stains on carpet after carpet cleaning. | 8/19/2009 |
Q: Over the weekend I rented a Carpet Cleaner from Home Depot to clean my vacuum. I did use the "7 In 1 ...
A: Yes, you can take a clean, wet brush, brush the area where the is powder, and continue to use water ...
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| White powder/stains on carpet after carpet cleaning. | 8/19/2009 |
Q: Over the weekend I rented a Carpet Cleaner from Home Depot to clean my vacuum. I did use the "7 In 1 ...
A: Sorry to hear about your rug. It seems as though the residue on your carpet is the deodorizer that ...
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| Afghan Rug cleaning | 8/18/2009 |
Q: Our son, stationed in Afghanistan, has purchased and shipped several Afghan rugs. One rug has a ...
A: That is too bad about the rug, but not at all uncommon. You know your rug is authentic, at least! ...
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| Afghan rug/spilled paint | 8/18/2009 |
Q: My sister recently sent me an Afghan hand made rug and dropped a can of latex paint on it today. I ...
A: What luck that you managed to get the paint out! That is definitely a tricky stain, so I applaud ...
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| how to clean berber carpeting | 8/3/2009 |
Q: what,s the best way to clean berber carpet? w/w size.
A: With berber, I'd first do a little spot cleaning with mild soap, water, and good old fashioned elbow ...
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| Vaccum cleaner | 8/3/2009 |
Q: Hey there, I don't really know if this question is suitable to this subject but I didn't know were ...
A: Unfortunately, I am not well versed in overseas vacuum use, but from what you describe about the ...
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| Colors Bled | 7/27/2009 |
Q: I have an oriental rug that I laundered after doing a colorfastness test. Even though the test ...
A: Oriental rugs are very tricky, and a colorfast test does not always work out, as the entire rug is ...
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| Carpet cleaning | 7/27/2009 |
Q: I apologize this is not an Persian Rug question per say, but more one of carpet cleaning in general. ...
A: You should not steam or dry clean this rug. First, you're going to want to spot clean it with a ...
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| afghanistan rug | 7/11/2009 |
Q: Hi Your site looks relly helpful I have a genuine rug bought from an afghanistan rug specialistabout ...
A: Unfortunately, buckling tends to be a problem with rugs that have wool foundations. I'm guessing ...
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| Persian rug | 6/29/2009 |
Q: My son has split coca cola on his uncles persian rug and we have a few days to sort the problem ...
A: I'm sorry to hear about the spill. Coke is a difficult stain to get out, as it is a dye-based stain ...
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| Turkish silk rug | 6/8/2009 |
Q: We recently had a flood inside our home and our 6x9 silk rug got wet. We dried it outdoors hanging ...
A: I am sorry to hear about your flood and your rugs. Color and dye issues are generally a tough fix, ...
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| Persian carpet, black mold. | 6/8/2009 |
Q: My children evidently dropped some food or spilled something on the persian rug that we did not ...
A: I would definitely clean the area where the mold has grown. Woolite is a mild enough soap. What ...
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| Karastan rugs | 6/2/2009 |
Q: I have three 9x12 karastan area rugs. One was bought from some people who obviously had a dog that ...
A: I don't have any contacts near you, but if you're going to look for someone in your area, you can ...
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| Karastan rugs | 6/2/2009 |
Q: I have three 9x12 karastan area rugs. One was bought from some people who obviously had a dog that ...
A: Unfortunately, there is no guaranteed way or quick fix to remove pet odors from rugs. Soaking or ...
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| oriental carpet bleed | 4/27/2009 |
Q: I bought my oriental carpet a few years ago from an older couple, downsizing. I paid $50.00 for it, ...
A: I'm sorry to hear about your rug. Since you've said you have problems with the colors running in ...
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| Old Karastan Rugs | 4/7/2009 |
Q: I have several Karastan rugs over 40 years old and I don't think any of them have ever been cleaned. ...
A: Sorry for my delayed response. You're quite ambitious! We've never had anyone ask us that question ...
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| Old Karastan Rugs | 4/6/2009 |
Q: I have several Karastan rugs over 40 years old and I don't think any of them have ever been cleaned. ...
A: You're very brave to try rug cleaning yourself! I think due to the age, condition, and value of ...
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| Throw/oriental rug | 4/2/2009 |
Q: I rented The Rug Doctor carpet cleaning machine the other day and cleaned the carpet in three rooms ...
A: I'm sorry to hear about your rug. It sounds to me as though the foundation of your rug has shrunk. ...
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| storing oriental rug | 3/18/2009 |
Q: please tell me the best way and what materials to use for storing my wool persian rugs. ...
A: If possible, the best way to "store" a wool rug is to loan it to a rugless friend who will keep the ...
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| color running and pet stains in rug | 3/5/2009 |
Q: I purchased an old handmade rug (approx. 8x11) in Turkey 4 years ago. Unfortunately, my dog has had ...
A: I'm sorry to hear about your rug. There are multiple steps that need to be taken in order to repair ...
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| Removing Smells from the carpet | 2/9/2009 |
Q: I have wall to wall carpeting but the carpet has a mouldy smell. I had the carpet shampooed and ...
A: I'm sorry about your carpet. Unfortunately, I don't have very good news. If in fact the moldy ...
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| persian carpet with bleeding colors | 11/16/2008 |
Q: I have a tenant with a beaded persian runner that got wet from a plumbing leak and the dyes bled. We ...
A: Many tribal Persian rugs are made with beads and are susceptible to color bleeding if saturated with ...
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| worried about drying a persian rug humid weather | 11/14/2008 |
Q: I have two large persian rugs and not a professional carpet cleaning available near home, I got an ...
A: and my apologies for taking so long to get back to you. You're right to not use drycleaners to ...
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| smelly wool rug | 10/22/2008 |
Q: I have wool rug I purchased from a designer that cost $800.00 and now 3 yrs later it smells like an ...
A: I'm sorry about your smelly rug! Generally, I discourage people from buying rugs from stores or ...
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| Removing Enfamil stain from Persian rug | 10/21/2008 |
Q: Have you ever been successful in removing an Enfamil (thick, liquid food supplement) stain from a ...
A: We use different stain removal processes for different types of stains. In some cases the stain ...
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| Persian Rug | 10/16/2008 |
Q: I am writing to ask you how can I get rid of bleach stain on my $1000 Persian Rug that I got from my ...
A: My apologies for the delayed response. I actually don't know of anyone in the Memphis area that ...
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| Persian Rug | 10/16/2008 |
Q: I am writing to ask you how can I get rid of bleach stain on my $1000 Persian Rug that I got from my ...
A: Bleach is tricky, as it isn't actually a stain. It removes color from your carpet, and even if you ...
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| Wool rugs | 10/15/2008 |
Q: My woolen rugs were soaked when our house flooded on Monday night. I laid them outside in the shade ...
A: I'm so sorry to hear about your home. Depending on what kind of rugs you have and how extensive the ...
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| Colour bleed on Silk Persian | 10/5/2008 |
Q: Please advise what to do on severe colour-bleed on most of the surface area of a very expensive 100 ...
A: Michael, I am so sorry to hear about your rug! Unfortunately, most silk rugs do not survive color ...
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| cleaning a karastan rug | 9/6/2008 |
Q: I recently purchased a 9 by 9 karastan rug at a garage sale . It had been in storage for a year ...
A: Sorry for the late reply! We've just moved our business and gotten the office set up. Brown marks ...
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| oriental rugs in hot weather | 7/27/2008 |
Q: We have two fine oriental rugs at our condo in Boca Raton, Florida. We're there 6 months of the ...
A: Yes, it is obviously ideal to keep your rugs stored in a cool place, but with today's energy costs, ...
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| Rug Cleaning | 7/21/2008 |
Q: I have a more modern orential style rug. (a couple hundred rug.) It has a couple spots were pets ...
A: Can you tell me a little bit more about your rug? Pet urine is a touchy issue, and cleaning it can ...
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| rug odor | 7/7/2008 |
Q: I purchased a Surya carpet online from Costco about 3 years ago. It was and still is beautiful ...
A: So sorry for the delayed reponse. I've never gotten a follow-up question before. What I've noticed ...
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| rug odor | 7/7/2008 |
Q: I purchased a Surya carpet online from Costco about 3 years ago. It was and still is beautiful ...
A: I'm guessing that the smell is a foot/rotten egg smell. Unfortunately, what you're smelling is the ...
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| Dog crap on oriental rug | 6/13/2008 |
Q: I have a large black lab that was recently sick and had a few accidents on my roommates oriental rug ...
A: Sorry for the delayed response. I am sorry to hear about your situation. Sometimes certain ...
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| Bleach | 5/22/2008 |
Q: Is there any way to put the color back into a spot on the carpet where bleach was spilled? The spot ...
A: There is no way to return the rug to its original look, but you can improve it by quite a bit. ...
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| Cleaning a small kilm that reeks of cat urine | 4/9/2008 |
Q: I have a small kilm/persian(?) rug that smells so badly. I 'inherited' this rug in this condition. ...
A: I am sorry about your rug! You know, rug cleaners have seen everything, so don't let that be a ...
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| stain on a couc | 3/21/2008 |
Q: We think we have vasoline stain on our couch. What can we do to get rid of the stain
A: Vaseline would be a grease based stain, so almost any grocery-store product will work to remove this ...
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| Roll lines on stored carpet | 2/25/2008 |
Q: I have a large rug that has been rolled and stored for a couple of years. 100% Wool - Belguim. It ...
A: You're welcome to send me some pictures if you'd like (ruglady@jahannandsons.com). You'll ...
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| Roll lines on stored carpet | 2/24/2008 |
Q: I have a large rug that has been rolled and stored for a couple of years. 100% Wool - Belguim. It ...
A: The creases may come out with prolonged use, but with a huge emphasis on prolonged. In order to ...
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| wool/silk oriental rug cleaning | 1/19/2008 |
Q: I have a 3 year old wool/silk hand made oriental rug that was made in Peoples Republic of China. The ...
A: I hope your granddaughter is feeling better. There are several things that might be up with your ...
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| Silk rugs | 1/15/2008 |
Q: We purchased two small silk rugs in Abu Dhabi in June2007.They were folded and packed into the ...
A: In order to remedy your creasing situation, you should take your rugs to a carpet shop and have them ...
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| color restoration | 1/6/2008 |
Q: I have two semi-antique persian rugs at a specialized rug cleaning company. They would like to do ...
A: The process that you talk about is what the trade calls rug "painting". In some cases, it helps to ...
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| Steam too hot for wool rug? | 1/1/2008 |
Q: I noticed in a previous answer you gave that suggested steam cleaning is not a preferred method for ...
A: Ahhh....no hot water, please! Steam cleaning is not a good idea for Oriental carpets: wool, silk, ...
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| Cleaning wool persian rugs | 12/9/2007 |
Q: I know that persians are ideally supposed to be removed from the home and sent out for cleaning. ...
A: I am afraid that you already know the answer to your question. Oriental rugs cannot be successfully ...
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| Cat urine and possible feces cleaning of Heriz rug | 11/21/2007 |
Q: How can I effectively have cleaned a Heriz rug which is wool and the dye will run if it is wet? I ...
A: I hope you had a nice holiday. I am sorry for the delayed response, and quite sorry for my answer, ...
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| 4x6 silk persian | 11/17/2007 |
Q: We use this rug as a wall hanging -- and have since we got it cleaned, a result of the dog laying on ...
A: Great choice on a rug wall-hanging. You can appreciate them more that way, and your dog will ...
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| Cleaning persian rug | 10/24/2007 |
Q: I have a 10-month old baby. Is it okay to use my Ladybug steam cleaner (heat up to 290 degree) to ...
A: Congratulations on the little one! In response to your question, NO! Please do not use a steam ...
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| cleaning a 9x12 Karastan rug | 10/4/2007 |
Q: There are no fine rug cleaners in our area. We do have a company called Chem Dry. Not sure about ...
A: You are right to clean the rug yourself. You'll do a better job than any type of dry cleaner. Try ...
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| storing an oriental rug not currently in use | 9/30/2007 |
Q: Have a very old wool/and or silk oriental rug. been in the family since I was a child. 50 years or ...
A: You know, if your rug has survived a steam cleaning, the chances are 99.9% that is is wool and not ...
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| cleaning | 9/23/2007 |
Q: I have been offered the chance to purchase a large wool persian rug (8.5ft X14ft), and I was ...
A: To clean a Persian rug of that size, you are looking at a cost of roughly $250-300. When looking ...
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| Cleaning Oriental rugs | 7/29/2007 |
Q: I would like to know if it is possible for me to clean my own rugs. I have noticed that ...
A: It is possible to clean your own rugs outside, but to do it properly and in a way which will put you ...
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| Family heirloom -persian rug | 7/24/2007 |
Q: My partner's father gave him a rug to take care of and he had stored it thinking it was free from ...
A: Melody, Thank for your positive feedback! I'm not sure where in WVA you are, but if perchance you ...
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| color bleeding on persian rug | 7/17/2007 |
Q: I just bought a beautiful used handmade Persian rug. The problem is that it has quite a bit of ...
A: Color bleeding (especially when the bleeding is the red or blue colors) is possible to remedy. As ...
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| restoring finish on plastic | 11/22/2006 |
Q: I know this isn`t exactly a home question katie, but here goes anyway. I was trying to clean the ...
A: I have to preface my answer by saying that my home cleaning expertise is in oriental carpet care, ...
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| Vacuum Cleaner Question | 11/7/2006 |
Q: This question has nothing to do with Oriental rugs but I was hoping to get your opinion. Is it ...
A: It is always worth it to hire a professional to clean your Oriental carpets because if you damage ...
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| Toothpaste on my Carpet | 8/25/2006 |
Q: Katie, I'm glad you're there-- I need to ask you a question. Do you give advice on regular ...
A: You're lucky it was toothpaste! Toothpaste is a cleanser, so all you basically have to do is scrub ...
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| ink on carpet | 8/14/2006 |
Q: How do you get ink stains off a gray carpet?
A: Sorry for the delayed response. I actually need a little more information from you in order to ...
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| Yellow Bleach Stain | 8/6/2006 |
Q: I used chlorine bleach to remove a brown spot on a white knit top that is 98% cotton and 2% spandex. ...
A: Carpets, not clothing, are my expertise, but I thought I'd answer anyway, as we sometimes have ...
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| Cleaning Color Bleed | 7/26/2006 |
Q: I purchase a new garment with red background and white floral. It's a 100% cotton and I have washed ...
A: I'm actually not a clothing expert, but color running is a problem that we run into a lot with rugs, ...
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| Carpet stains | 7/16/2006 |
Q: I have quite a few set in stains spilled coffee or coke plus pet stains. Is there an over the ...
A: Hopefully, I can be of assistance. First, it may help to give you a little stain tutorial. There ...
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| Carpet Stains | 7/6/2006 |
Q: I had someone install ceramic tile with grout in the bathroom. The installer did not cover/protect ...
A: Due to the nature of the stain, cleaning or treating will not work. You must use a dye remover. ...
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