Expert: William J Perkins - 11/23/2008

Question
I recently had the movement of my Emperor Grandfather Clock overhauled.  The clock runs fine and keeps great time.  Problem:  When the clock chimes on the hour, it will not chime at any of the quarter hours.  Then upon reaching the top of the hour again, it does not chime on the hour but will then chime at each quarter hour.  I'm reasonably sure something in the clock was put back in error.  I'd rather use your advice to fix the problem myself rather than dismantling the clock again and taking the movement back.
Any ideas??  

Answer
I suspect that regardless of what corrective action must be taken will require removal of the movement from the case.  In any case I believe your interests would be best served by contacting the person who repaired the clock and give that person the opportunity to set the clock right.  It might be something very simple that he would want you to take care of at home.  Give him a chance.  I suspect something has slipped out of place.  If you wish to pursue this problem with me I would need for you to copy and send me all the information that is stamped upon your clock movements backplate.  With that information I could, quite likely, find an exploded view of the movement which I could send you along with instruction as to how you should proceed.  I would use the exploded view to identify procedural specifics.  If we go this route I will need your e-mail address.  Regards WJP