Clocks, Watches/clock movement

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Question
I purchased a new hermle movement Westminster chimes every 15 min, the chimes are out of sync with the time eg. it chimes @19 min  instead of 15 , 34 min instead of 30 etc. I tried moving back the minute hand as instructed in the leaflet by moving it back on the hub to correct the movement, i tried this several times no success, can you help me
Thanks
Terry

Answer
the minute hand is two pieces - the hand and the center collet with the square hole in it. holding the hand and either with a square end of a file that fits the collet or a pair of pliers on the OD of the collet--rotate the relationship between the two so when put back on the minute hand shaft and the nut replaced, it makes you happy where it is pointing.  

Clocks, Watches

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Kenneth Saunders

Expertise

any mechanical clock question -no watches- no battery clock questions and no appraisals-ie: "how much is my clock worth?" type questions please! Attach a photo if possible and note all markings on the rear of the mechanism- thanks 40 years as a professional clock repair person- still a full time clock repair service owner

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40 years as a professional clock repair person- still a full time clock repair service owner.

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NAWCC

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