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Clocks, Watches/Emperor Clock is not chiming the correct number of chimes for the time it is on the clock

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Question
Hi,

I have an Emperor Clock (marks on back:  82; 341-020; 11 cm/200.78) and it is not chiming the correct number of chimes for the hour the clock is on.  Example: if it is 10 on the clock face then is is only chiming 8 chimes.  I don't have a user manual and can't find anything online.  Can you help me figure out how to adjust my clock so it works properly again (it has worked fine until recently).

Thanks,

Andrew

Answer
Andrew, what probably happened is that the hour hand was inadvertently moved when the minute hand was being set.  This happens a lot.  The following are the steps I have written to synchronize the strike to the hour:



SYNCHRONIZING THE HOUR HAND

Turn the minute hand through the quarters, allowing each quarter complete the chime until you reach the hour.  When the hour strikes, count the number of strikes.  If the hour hand is not pointing to the hour that just struck, slip it to that hour.  This positions the hour hand correctly.  Make sure it is pushed on so it is firm.  Check to see if the hands clear each other and the dial when they rotate.  If they don't they will catch each other and stop the clock.   Then turn the minute hand to reset the clock to the correct time.  The chimes might not be in sync, but they should correct within one to two hours.



If you have any more questions, get back with me.

John Newman
THE VILLAGE CLOCKSMITH
Old Prattvillage
Prattville, Alabama  

Clocks, Watches

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John Newman

Expertise

As much as I would like to offer values of clocks, I am not a certified appraiser and will not venture into giving an unresearched guess. There is very little published information on what I consider to be the value of "modern production clocks". Considerations are what the clock originally sold for, the condition of the case and movement, and particularly the area in which you live, the demand and the economy. ALSO, WATCHES ARE NOT MY FIELD. However, I can advise the clock owner on proper maintenance of a clock to keep it running, small corrections and adjustments and how to move a clock without damaging it. I can also advise on obtaining parts for clocks. It helps if you can send any information on the clock movement which is usually found on the back plate of the movement. I have been a clockmaker for about 35 years and was plant engineer in the mid 90's and later operations and engineering consultant at Emperor Clock Company in Fairhope, Alabama. I now have my own clock shop.

Experience

One of my greatest accomplishments was traveling to China to assist a clock factory in building clocks to the standards which we required. With the proper specifications and quality control, some beautiful clock cases were built. The factory people from the wood carvers to the plant manager were very congenial, friendly and I left a lot of wonderful friends when I returned from my trips.

Organizations
NAWCC (National Association of Watch and Clock Collectors) 30 years Prattville, Alabama Chamber of Commerce

Publications
Horological Times, a publication of the American Watch and Clockmakers Instute. Collaberated column author, with Photos and ideas for clock movement conversion article.

Education/Credentials
Associate of Science Mechanical Engineering Technology Emperor Introductory Clock Repair (Eventually taught a portion of the class after becoming employee)

Awards and Honors
Small Business of the Quarter (Prattville, Alabama) Leadership Class of 2009 (Autauga County, Alabama)

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