Clocks, Watches/Emperor clock

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Question
A friend moved her clock, 150 miles, it no longer ran.  By leveling I got it to run but the chime/dong isn't working correctly.  When it was, barely, chiming, I could watch the "paddle" spinning and it would spin fast (as I think it should) but then slow to barely spin as it was about to hit a note, after hitting a note spin fast again then slow way down, ....
  I notice when adjusting between the three different chimes it did not slide over to the new chime as I moved the lever.  

I suspect could need oiling/cleaning?  Is there a manual w/ instructions on doing this (more detailed than: "remove from case and oil with appropriate oil in all lubrication points".  I'm not a complete idiot but hate to take apart more than is necessary so could use some detail in helping out my friend.  
ps nearest clock repair person is 100 miles away w/ a one year waiting list.
thanks,
L D A

Answer
LD, I cannot give you much detailed information as I do not know the model of the clock movement.  That information is found on the back of the clock movement itself.  If you will give me that information I will be able to help you further.  If the clock hasn't been serviced in the last 7 to 10 years, the lubricants have probably become gummy and/or there are worn parts.  As time increases between service periods, this all increases.  If you will contact me at my shop email address below with the model information, I will send you some basic instructions and labeled photos of the lubrication points.  Please reference this Allexperts question.  You will also need oil and grease designed for the clock industry.

John Newman
The Village Clocksmith
Old Prattvillage
Prattville, Alabama

klokdok@juno.com

Note concerning questions not related to Allexperts:  Because of my commitment to answering Allexperts questions within a prescribed time limit and the large backlog of clock work at my shop, I regret that I cannot answer personal email questions on a timely basis, other than Allexperts follow up questions.  I will try to answer these emails as soon as I can. Thank you for your patience.  

Clocks, Watches

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John Newman

Expertise

As much as I would like to offer values of clocks, I am not a certified appraiser and will not venture into giving an unresearched guess. There is very little published information on what I consider to be the value of "modern production clocks". Considerations are what the clock originally sold for, the condition of the case and movement, and particularly the area in which you live, the demand and the economy. ALSO, WATCHES ARE NOT MY FIELD. However, I can advise the clock owner on proper maintenance of a clock to keep it running, small corrections and adjustments and how to move a clock without damaging it. I can also advise on obtaining parts for clocks. It helps if you can send any information on the clock movement which is usually found on the back plate of the movement. I have been a clockmaker for about 35 years and was plant engineer in the mid 90's and later operations and engineering consultant at Emperor Clock Company in Fairhope, Alabama. I now have my own clock shop.

Experience

One of my greatest accomplishments was traveling to China to assist a clock factory in building clocks to the standards which we required. With the proper specifications and quality control, some beautiful clock cases were built. The factory people from the wood carvers to the plant manager were very congenial, friendly and I left a lot of wonderful friends when I returned from my trips.

Organizations
NAWCC (National Association of Watch and Clock Collectors) 30 years Prattville, Alabama Chamber of Commerce

Publications
Horological Times, a publication of the American Watch and Clockmakers Instute. Collaberated column author, with Photos and ideas for clock movement conversion article.

Education/Credentials
Associate of Science Mechanical Engineering Technology Emperor Introductory Clock Repair (Eventually taught a portion of the class after becoming employee)

Awards and Honors
Small Business of the Quarter (Prattville, Alabama) Leadership Class of 2009 (Autauga County, Alabama)

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