|Rating(1-10)||Knowledgeability = 10||Clarity of Response = 10||Politeness = 10|
|Comment||Thank you for helping me confirm the year my existing movement was manufactured - it has a "W" stamped on the back and 2010 is the year I had it replaced. So the repairman DID replace the movement and I got what I paid for. Also, thank you so much for this list of items to check and adjust. I will make time (no pun intended) this weekend to try your suggestions and then get back to you if YOU found the solution. Thanks again for the great advice.|
Answers by Expert:
any mechanical clock question -no watches- no battery clock questions and no appraisals-ie: "how much is my clock worth?" type questions please! Attach a photo if possible and note all markings on the rear of the mechanism- thanks 40 years as a professional clock repair person- still a full time clock repair service owner
43+ years as a professional clock repair person- still a full time clock repair service owner.
Awards and Honors
Comment - On a scale of 1-10, I would give Mr. Saunders a 15 on each category. His responses were clear, addressed my questions and concerns in a way that even I could understand, and even sent a picture. He explained what I had and how to resolve the issue. I was amazed at how quickly he replied to each on my e mails. He shouldn't get a gold star, he should get a whole box of them!!! Thank you Mr. Saunders, I will keep you on my e-mail "speed dial". Comment - Ken answered my question regarding how to adjust the proper striking of the hammers on my Grandfather clock within a few minutes of my sending the question to him. He answered my follow-up question the next morning. I would rate him higher if there was a number larger than ten in the selection box. Thanks again Ken Comment - I RECEIVED AN ANSWER WITHIN AN HOUR.OUTSTANDING SERVICE.YOUR RATING SHOULD BE HIGHER THAN 10. Comment - This Man is Fantastic...there is no Scale for a Professional...like him...if there was...He'd beat the top of it...off.....and Smile....I could never ask for more ....this Man is TOPS.......100+......is his Score....