|Rating(1-10)||Knowledgeability = 10||Clarity of Response = 10||Politeness = 10|
|Comment||Your response was fast and "right on". I was able to insert a square file from my Heller File set to hold the collet and then slipped the hand to match the time with the chimes release. It did take quite a bit of pressure to slip the collet on the hand and so I wonder just what happened to the clock that brought about the issue in the first place. Either way, it has been correct now for over a week and I appreciate the help.|
Answers by Expert:
any mechanical clock question -no watches- no battery clock questions and no appraisals-ie: "how much is my clock worth?" type questions please! Attach a photo if possible and note all markings on the rear of the mechanism- thanks 40 years as a professional clock repair person- still a full time clock repair service owner
43+ years as a professional clock repair person- still a full time clock repair service owner.
Awards and Honors
Comment - On a scale of 1-10, I would give Mr. Saunders a 15 on each category. His responses were clear, addressed my questions and concerns in a way that even I could understand, and even sent a picture. He explained what I had and how to resolve the issue. I was amazed at how quickly he replied to each on my e mails. He shouldn't get a gold star, he should get a whole box of them!!! Thank you Mr. Saunders, I will keep you on my e-mail "speed dial". Comment - Ken answered my question regarding how to adjust the proper striking of the hammers on my Grandfather clock within a few minutes of my sending the question to him. He answered my follow-up question the next morning. I would rate him higher if there was a number larger than ten in the selection box. Thanks again Ken Comment - I RECEIVED AN ANSWER WITHIN AN HOUR.OUTSTANDING SERVICE.YOUR RATING SHOULD BE HIGHER THAN 10. Comment - This Man is Fantastic...there is no Scale for a Professional...like him...if there was...He'd beat the top of it...off.....and Smile....I could never ask for more ....this Man is TOPS.......100+......is his Score....