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Clocks, Watches/HM Grandfather Clock no strike&chime


I put my lever in silent mode,clock runs well and keeps great time.I put the lever in chime mode,it will not strike or chime and then the clock will stop running.I put it back in silent mode it will run perfect again.I can move the strike&time lever back and forth and it will chime and strike,Why? what is wrong?Thank You John,Stanley Wolak

Stanley, I will need to know the model of the clock movement.  If you will send me the information found on the back plate of the movement (not labels on the clock), I should be able to identify the model and determine what could be wrong. I have had a couple of "night-off" models that would get stuck.  I believe that we turned the minute hand backwards 24 hours and that cleared it up.  If you do this and the minute hand comes to an abrupt halt, don't go any further.  Your clock is a "safe-back" clock meaning that you can turn the minute hand backwards safely.  Howard Miller now recommends that their modern clocks be set by turning the hands backwards. Just do it gently.  Let me know if that works and the information I have requested.

John Newman
Vintage Emperor Clock Consultant
Old Prattvillage
Prattville, Alabama

Note concerning questions not related to Allexperts:  Because of my commitment to answering Allexperts questions within a prescribed time limit and the large backlog of clock work at my shop, I regret that I cannot answer personal email questions on a timely basis, other than Allexperts follow up questions.  I will try to answer these emails as soon as I can. Thank you for your patience.  

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John Newman


As I am not a certified appraiser I do not give values of clocks over the Internet. There is very little published information on what I consider to be the value of "modern production clocks". However, considerations are what the clock originally sold for, the condition of the case and movement, and particularly the area in which you live, the demand and the economy. ALSO, WATCHES ARE NOT MY FIELD. However, I can advise the clock owner on proper maintenance of a clock to keep it running, small corrections and adjustments and how to move a clock without damaging it. I can also advise on obtaining parts for clocks. As clock case model label numbers are difficult to relate to the movements, it is helpful if you can give me the information usually found on the movements themselves. Modern clock movements usually have the information on the back plate of the movement. I have been a clockmaker for about 40 years and was plant engineer in the mid 90's and later operations and engineering consultant at Emperor Clock Company in Fairhope, Alabama. I now have my own clock shop in Prattville, Alabama.


One of my greatest accomplishments was traveling to China to assist a clock factory in building clocks to the standards which we required at Emperor. With the proper specifications and quality control, some beautiful clock cases were built. The factory people from the wood carvers to the plant manager were very congenial, friendly and I left a lot of wonderful friends when I returned from my trips.

NAWCC (National Association of Watch and Clock Collectors) 30 years Prattville, Alabama Chamber of Commerce

Horological Times, a publication of the American Watch and Clockmakers Instute. Collaberated column author, with Photos and ideas for clock movement conversion article.

Associate of Science Mechanical Engineering Technology Emperor Introductory Clock Repair (Eventually taught a portion of the class after becoming employee)

Awards and Honors
Small Business of the Quarter (Prattville, Alabama) Leadership Class of 2009 (Autauga County, Alabama)

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