You are here:

Clocks, Watches/ridgeway westminster chime mantle cclock


this clock is striking the right number but not at the right place it thinks the last quter is the twelve and strikes the hour at the nine not the twelve,I have no Idea how to fix this,please help

William, it apparently looks like the minute hand had come off and was reinstalled in the wrong position.  The minute shaft end is square and so the minute hand can be put on in four different positions.  Only one is correct.  To get it back in the proper position, run the minute hand around until it chimes and strikes the hour (this can be at any quarter.)  From your description it will be at the three-quarter hour.  Remove the small round hand nut and pull the minute hand off.  Do not turn anything on the clock yet.  Reinstall it pointing to the 12.  Put the hand nut back on and tighten it.  If the hour hand is not pointing directly to the hour that just struck, slip it around to that hour.  Now set the time using the minute hand.  That should do it.  

A couple of additional points.  When you set the clock to the correct time of day you can set it forward or backwards as it is what we call a "safe-back" clock.  Also when setting it you do not have to wait for each chime to finish to continue turning it.  Your clock is also has the self-correcting chimes.  If it chimes the three-quarter chime at any quarter other than the three-quarter position, it will not chime again until it reaches the hour.  Then it will be back in sync again.  Depending on where it was on the last chime it can take anywhere from 15 minutes to two hours to correct itself.  If you have any more questions, get back with me.

John Newman
Vintage Emperor Clock Consultant
Old Prattvillage
Prattville, Alabama

Clocks, Watches

All Answers

Answers by Expert:

Ask Experts


John Newman


As I am not a certified appraiser I do not give values of clocks over the Internet. There is very little published information on what I consider to be the value of "modern production clocks". However, considerations are what the clock originally sold for, the condition of the case and movement, and particularly the area in which you live, the demand and the economy. ALSO, WATCHES ARE NOT MY FIELD. However, I can advise the clock owner on proper maintenance of a clock to keep it running, small corrections and adjustments and how to move a clock without damaging it. I can also advise on obtaining parts for clocks. As clock case model label numbers are difficult to relate to the movements, it is helpful if you can give me the information usually found on the movements themselves. Modern clock movements usually have the information on the back plate of the movement. I have been a clockmaker for about 40 years and was plant engineer in the mid 90's and later operations and engineering consultant at Emperor Clock Company in Fairhope, Alabama. I now have my own clock shop in Prattville, Alabama.


One of my greatest accomplishments was traveling to China to assist a clock factory in building clocks to the standards which we required at Emperor. With the proper specifications and quality control, some beautiful clock cases were built. The factory people from the wood carvers to the plant manager were very congenial, friendly and I left a lot of wonderful friends when I returned from my trips.

NAWCC (National Association of Watch and Clock Collectors) 30 years Prattville, Alabama Chamber of Commerce

Horological Times, a publication of the American Watch and Clockmakers Instute. Collaberated column author, with Photos and ideas for clock movement conversion article.

Associate of Science Mechanical Engineering Technology Emperor Introductory Clock Repair (Eventually taught a portion of the class after becoming employee)

Awards and Honors
Small Business of the Quarter (Prattville, Alabama) Leadership Class of 2009 (Autauga County, Alabama)

©2017 All rights reserved.