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Question
moved clock from oregon to washington and wouldn't keep time, didn't work at all. We got it work now and to tick but it ticks too fast and so of course the time is very fast. I tried to slow down the pendalam ( the ' ticker' ) but it either goes fast or not at all? please help, it is my grandmothers clock and very important to her.
Thank you,
Nicole and Marilyn

Answer
Hi Marilyn,
    It sounds like the pendulum is not connected correctly.
    The way the pendulum hooks up is as follows: the top hook on the pendulum connects to a brass piece about 4 to 6 inches long (the "pendulum leader"). The top of the leader connects to a small part called the suspension spring. This part has 2 small flat leaves connected by flat square metal or plastic parts. The top end of the supension spring attaches to a horizontal post 1 to 2 inches long at the very top of the movement. Finally, there is a flat brass strip coming out of the clock movement, going back an inch or so at an angle, then bending to go down vertically, where it ends in either a round horizontal post about an inch long, or a flat slot. If it it has a post, this post must go through a hole in the leader. If it has a slot, the leader must go through the slot. This is the complete pendulum set up and everything must be just as described.  

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Martin Meyer

Expertise

Can answer repair and service questions for most types of clocks, antique and modern, mechanical and battery. NO watches, appraisals, identification, history, dating, or questions about cuckoo clocks. Website for Modern and Antique Clock Repair: Clockmasteronline.com

Experience

24 Years as owner and repairman of clock repair business, 28 years in the field. Factory Independent Service Center for Howard Miller, Ridgeway and (formerly) Sligh Clocks. Specializing in Fine Antique Longcase (grandfather) clocks. Clock repair Website: (Please remove "Not" from the address - this is a spam protection): www.NotClockmasteronline.com

Organizations
AWCI (American Watchmakers and Clockmakers Institute) and NAWCC (National Association of Watch and Clock Collectors)

Publications
Am also an Expert in the "AllExperts-Antiques-Antique Clocks" Category.

Education/Credentials
Trained by a former Rolex Asia watchmaker, and by a Master Watchmaker/Clockmaker.

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