Expert: Apex Credit Services, LLC - 12/14/2008

Question
Hi.  We moved several months ago.  The moving company overcharged me by $269.  I disputed the charge and it was initially removed.  The credit card company then added the charge back.

They said that it was a billing dispute between me and the mover.  I disagreed and said it was fraud.  The moving company altered the bill of lading that was signed by the crew leader and me, and they added 1.5 hours to the total.  I can establish they should not have added this amount because I kept track of the hours worked.

I submitted the original bill of lading and the altered one, as well as my notes, to the credit card company.

Their response was this is not fraud, it is a billing dispute, and they will not become involved.

My question is - is the credit card company correct?

Answer
Scott:

In short, it is their choice as to whether to become involved.  Sounds as they conducted an investigation and determined that it was a he said - she said issue and didn't want to pursue it any further.  In any event, it isn't fraud rather, misrepresentation.  As such, you'll have to sue over this if it is that imperative.

Apex Credit Services, LLC
http://www.apexcreditservices.com
888-727-4818