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Collections Law/A bill that went to collections that shouldn't have
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Question
I had insurence through this company. I called him to cancelled it on July 27th, 2010 and told him that I no longer needed his services and that I found another company to go with. Today I got a bill in the mail that was sent by him to a collections agency. I don't owe him anything and I cancelled my service. What can I do about this now? Please help me...
Unless you have a letter or voice recording of the conversation canceling you policy, you are at you agent's mercy. I would call him and ask why he did not cancel the policy and inform him that you are turning the matter over to the insurance commissioner as well as consumer affairs and the BBB. I hope you find this helpful.
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Answers by Expert:
Ray A Miller
Expertise
I am qualified to answer questions on the following subjects: FDCPA, FCRA and HIPAA as well as medical collections, general collections and collection agency related issues. I trained these subjects at a nationwide collection agency and customer service call center and audited around 150 representatives for compliance to the laws. I have been in the Collections Industry for over 30 years. I feel that everyone deserves to be treated fairly and with compassion and that is the way I trained collectors. Even though I worked for a Collection Agency, I get great satisfaction in helping those who have been mistreated or in need of help with these confusing issues.
Experience
I was the Compliance Administrator with a nationwide collection agency and customer service call center-I have trained hundreds of collectors on the above referenced topics. I have been in the medical collections industry for over twenty years and research these topics on a daily basis.
Organizations
ACA International
Education/Credentials
Some college
ACA Certified Collection Specialist
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