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Collections Law/repeated calls at work

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Expert: - 12/7/2010


Question
what if after telling a collection agency NOT to call work and they continue to call, what is my recourse?

Answer
Short answer: sue them.  A more reasonable course of action is to send them a letter telling them to put any future correspondence be in writing and inform them that they are in violation of the FDCPA by not following previous request to stop calling you at work.  COPY this letter to your states' Attorney General, Consumer Affairs and the BBB.

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Volunteer

Ray A Miller

Expertise

I am qualified to answer questions on the following subjects: FDCPA, FCRA and HIPAA as well as medical collections, general collections and collection agency related issues. I trained these subjects at a nationwide collection agency and customer service call center and audited around 150 representatives for compliance to the laws. I have been in the Collections Industry for over 30 years. I feel that everyone deserves to be treated fairly and with compassion and that is the way I trained collectors. Even though I worked for a Collection Agency, I get great satisfaction in helping those who have been mistreated or in need of help with these confusing issues.

Experience

I was the Compliance Administrator with a nationwide collection agency and customer service call center-I have trained hundreds of collectors on the above referenced topics. I have been in the medical collections industry for over twenty years and research these topics on a daily basis.

Organizations
ACA International

Education/Credentials
Some college ACA Certified Collection Specialist

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