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Question
QUESTION: We have paid off the entire bill and do not owe any balance. They are still calling 3+ times a day. We have called and changed number and asked them to not call and they continue to call 3 or more times a day. What options do we have?
ANSWER: Dear Angie,
How do you know the account is paid in full and they received the funds?
---------- FOLLOW-UP ----------
QUESTION: I know it is paid in full because I made the payment over the phone, got a confirmation number, and the funds were taken out of our banking account.
Then provide the company proof the account is paid for. If it's a collection agency that's calling and you made the payment to the creditor, then there's a reporting delay. The account should be credited when the direct pays are sent to the outside collection agency.
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Ontrack Financial Group llc
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