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Question
My daughter received a bill from the hospital. She owed $137.00, we made two payments of 10 dollars and then received a collection letter for $117.00. I was always told that if the hospital accepts your payments then they can not put you account into collections. What are the laws about putting someone into collections while they are making payments? We live in PA.
Unless there is a written payment agreement, the hospital is within it's right to ask for the balance in full. If were you, I would call the hospital and give them budget information showing that this is all you daughter can pay per month. I know this is not the answer you wanted but it is the best I have.
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Answers by Expert:
Ray A Miller
Expertise
I am qualified to answer questions on the following subjects: FDCPA, FCRA and HIPAA as well as medical collections, general collections and collection agency related issues. I trained these subjects at a nationwide collection agency and customer service call center and audited around 150 representatives for compliance to the laws. I have been in the Collections Industry for over 30 years. I feel that everyone deserves to be treated fairly and with compassion and that is the way I trained collectors. Even though I worked for a Collection Agency, I get great satisfaction in helping those who have been mistreated or in need of help with these confusing issues.
Experience
I was the Compliance Administrator with a nationwide collection agency and customer service call center-I have trained hundreds of collectors on the above referenced topics. I have been in the medical collections industry for over twenty years and research these topics on a daily basis.
Organizations
ACA International
Education/Credentials
Some college
ACA Certified Collection Specialist
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