Collections Law/contract?


if a company tells you that you qualify for a reduced fee under the governments' recovery act and you will not be locked into a contract can they legally bill you at a greater rate than was agreed upon and then bill for early termination? We had an internet provider tell us we qualified for 39 per month service under the recovery act and there was no contract involved now they tell us they put us down as a regular customer and they no longer offer the special with the recovery act so we will have to pay 59 a month and if we cancel we owe 325 is this legal? if not what do we need to do? Thank you in advance for your help.

As long as you got the promises in writing from them you can hold them to it. If they promises were not written down then it becomes a "he-said, she-said" in Court. This sounds like a salesman's bait-and-switch and unfortunately the consumer is usually the one who gets screwed because they can hold you to the terms that their records show you agreed to. They apparently promised you one thing to get you to say "yes" and then sold you another thing in their records. What do your records show?

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Steve Katz


Debt Collection, Credit Reporting, FCRA, FDCPA, TCPA issues


Founder of Debtorboards, co-author of Debtsmanship, former Collector, Credit Counselor


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