Communication Skills/angry letter from neighbor

Advertisement


Question
We just moved into a new place. We had a house-warming party a couple months after we moved in and handed out leaflets with our numbers for any complaints. We got a call at 10:30pm regarding a noise complaint so turned everything down. A week or so later we got a letter written on the back of one of the leaflets saying things like "it was too noisy, even for a once-off. since you moved in your whole residence has been far too noisy, shut up or move out. you're not welcome". I'm pretty sure it would've been the same woman that rang the night of the party, so I have her mobile number. Should I send this woman a message to resolve this? I'm not sure what she is referring to outside the party, we are students and aren't overly noisy in day-to-day life.

Many thanks for the advice,

Answer
I encourage you to (1) review your (and her) personal rights, (b) make contact with an open mind - ideally in person; (c) clarify her and your respective needs; and (d) try win-win pr3oblem solving:

http://sfhelp.org/relate/keys/rights.htm

http://sfhelp.org/cx/skills/dig.htm

http://sfhelp.org/cx/skills/ps.htm

Further questions are welcome!! - Pete  

Communication Skills

All Answers


Answers by Expert:


Ask Experts

Volunteer


Peter Gerlach, MSW

Expertise

I can answer questions about how to significantly improve your thinking and communication effectiveness, and your relations with adults and kids. I cannot answer legal, medical, grammar, punctuation, spelling, or spiritual questions.

Experience

I have studied and taught communication and relationship skills for 40 years, and have been a professional family-systems therapist (MSW) since 1981.

Organizations

I am a past Board member of (a) a large suburban community mental-health center and (b) the Stepfamily Association of America, and I am a current member of the National Stepfamily Resource Center (NSRC) Experts Council

Publications
I have published 6 books, including one on communication skills: Satisfactions (Xlibris.com 2nd ed., 2010); and over 150 articles in the nonprofit educational Website Break the Cycle! - www.sfhelp.org

I have also published articles for Selfgrowth.com and over 150 educational YouTube videos.

Education/Credentials
BSME, Stanford University, 1959 MSW, George Williams College 1981 Clinical internship U. of Illinois Institute for Juvenile Reasearch (IJR) 1981 Over 100 post-grad courses on a wide range of human-relationship topics

Past/Present Clients
over 1,000 self-referred Midwestern-U.S. adults, kids, couples, and families

©2016 About.com. All rights reserved.